Team Member

2 days ago


Mumbai, Maharashtra, India Kotak Life Insurance Full time ₹ 4,00,000 - ₹ 6,00,000 per year

About The Role  

JOB DESCRIPTION : 

"¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan).

"¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT

"¢Digital Adoption for all Retail Asset Clients

"¢Achieve Cross sell Targets set as per KRA"s

"¢Quality of Service Request and Resolution as given to customers.

Job requirements

"¢Some experience in Customer Service would be an added advantage

"¢Believes in team work

"¢Taking ownership of customer issues and taking them to end to end resolution

"¢Apply best practices and focus on areas of improvement

"¢Focused towards achievement of own KRAs

"¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.

"¢Proficiency in WORD and EXCEL/PPT preferred

Eligibility

"¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.

"¢Applications can be made for roles in same level or one level above.


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