Guest relation Associate- Male

1 day ago

Thiruvananthapuram, Kerala, India Niraamaya Retreats Kovalam Pvt ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per year

About Us:

Welcome to the world of Niraamaya Wellness Retreats, where we believe in the transformative power of wellness. Our retreats are designed to offer a wellness experience that goes beyond the ordinary. True wellness encompasses a holistic approach that encompasses the mind, body, and spirit. Therefore, we have created wellness programs that incorporate Ayurvedic treatments, yoga, meditation, and other healing practices that help you to achieve inner harmony, physical well-being and mental clarity.

At Niraamaya, we pride ourselves on being a community of wellness seekers who value personalized attention and care. Our experienced wellness experts are committed to helping guests achieve their wellness goals in a nurturing and welcoming environment. Wellness is not a destination but a journey, and our mission is to accompany you every step of the way.

Position Overview:

As a Front Office Associate, you will be the face of the resort — extending a warm, genuine welcome to every guest and ensuring an effortless check-in, check-out, and overall stay experience. You will embody the resort's philosophy of personalized wellness and gracious hospitality, creating memorable first and last impressions.

Key Responsibilities:

  • Welcome guests with warmth, professionalism, and attentiveness in line with the resort's service standards.
  • Handle check-in/check-out processes efficiently using the property management system (PMS).
  • Anticipate guest needs and provide personalized assistance to enhance their wellness journey.
  • Manage guest reservations, room allocations, and special requests with accuracy and discretion.
  • Coordinate closely with Housekeeping, Spa, and F&B teams to ensure seamless service delivery.
  • Handle billing, payments, and maintain accurate guest records.
  • Address guest concerns promptly and professionally, ensuring complete satisfaction.
  • Assist with resort activities, wellness program schedules, and local area information.
  • Uphold a calm, polished demeanor under all circumstances — reflecting the resort's tranquil atmosphere.

Skills & Qualifications:

  • Graduate / Diploma in Hotel Management or equivalent.
  • 1–3 years of experience in Front Office or Guest Relations, preferably in a luxury resort or boutique property.
  • Excellent communication and interpersonal skills.
  • Proficiency in PMS software (Opera, IDS, etc.) and Microsoft Office.
  • Strong sense of grooming, etiquette, and guest service excellence.
  • Positive attitude, attention to detail, and the ability to multitask in a dynamic environment.

What We Offer:

  • An inspiring work environment rooted in wellness and sustainability.
  • Opportunities for professional growth and cross-departmental learning.
  • Attractive remuneration and benefits.
  • Accommodation and meals (as per resort policy).

Join Our Wellness Journey

Be part of a team that crafts serene experiences and lasting memories — where every guest interaction reflects care, balance, and harmony.

Job Type: Full-time

Pay: ₹14, ₹17,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

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