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Information Technology Help Desk Support
2 weeks ago
Role Description
This is a full-time on-site role for an Information Technology Help Desk Support specialist located in Ghaziabad. The role involves providing technical support to users, resolving hardware and software issues, maintaining and troubleshooting network systems, ensuring network security, and offering exceptional customer service. Additionally, the role involves documenting incidents and service requests, and escalating more complex issues to higher-level IT support staff when necessary.
Qualifications
- Proficiency in Network Administration and Network Security
- Strong skills in Information Technology and Troubleshooting
- Excellent Customer Service skills
- Ability to solve complex technical problems and to work efficiently under pressure
- Good communication skills and the ability to explain technical issues to non-technical users
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Experience in help desk or IT support roles is a plus
- Certifications such as CompTIA A+, Network+, or similar are beneficial