Senior IT Infra Professional

Reporting To: Head of IT Infra

Role Overview

We are seeking an experienced IT Infrastructure professional to lead, scale, and secure the technology backbone of our fast-growing fintech organization of around 1000 employees. The role requires a seasoned leader who can oversee infrastructure operations, information security, compliance, audits, cloud on-premise systems, data governance, and networking, while enabling business agility, resilience, and regulatory compliance.

Key Responsibilities

1. Infrastructure Operations

Oversee design, implementation, and maintenance of all IT infrastructure (servers, storage, network, cloud, endpoints).

Manage hybrid environments (cloud + on-prem), including Linux/Unix and Windows servers.

Ensure 24x7 availability, scalability, and performance of production systems.

Reporting for availability, scalability, capacity planning.

Implement ITIL-based processes for incident, problem, and change management.

Capacity planning, cost optimisation, vendor AMC management.

1. Compliance
   
   Ensure compliance with RBI, PCI-DSS, ISO 27001, SOC 2, GDPR (if applicable).
   
   Closure of VAPT data points with respect to infrastructure
   
   Ensure Patch management of the infrastructure.
   
   Manage disaster recovery drills.
   
   Implementation of new guidelines as released by the regulator.

2. Networking Connectivity
   
   Manage enterprise-wide LAN/WAN, VPNs, SD-WAN, firewalls, proxies, and load balancers.
   
   Ensure high availability, performance tuning, and monitoring of connectivity across branches, data centers, and cloud platforms.
   
   Define network segmentation, zero-trust frameworks, and security zoning.

3. Cloud On Premise Platform Management
   
   Drive cloud strategy (AWS/Azure/GCP), ensuring cost efficiency and resilience.
   
   Oversee containerization, Kubernetes clusters, and DevOps pipelines (in collaboration with engineering).
   
   Define backup, DR, and BCP solutions across cloud/on-prem workloads.
   
   Backup, restoration and reporting of vms, databases.

4. Governance, Risk Audits
   
   Prepare and lead internal external audits (ISO, RBI, PCI-DSS, SOC2).
   
   Implement IT GRC (Governance, Risk, Compliance) processes.
   
   Track audit remediation, and continuous improvements in infrastructure.

5. Team Leadership
   
   Lead and mentor teams across IT Ops, Networking, Security, Support Admin.
   
   Build a culture of accountability, innovation, and service excellence.
   
   Develop training programs for infra/security awareness across employees.

Key Requirements

Education Certifications

Bachelors/Masters in Computer Science, IT, Electronics, or related field.

Preferred: CISSP, CISM, CISA, CCNP, AWS/Azure Cloud Architect, ITIL, ISO 27001 LA.

Experience

1218 years of IT Infrastructure experience, with at least 5 years in a leadership role.

Proven track record in fintech, BFSI, or other regulated industries.

Strong expertise in:

Linux/Unix, Windows Servers, Virtualization (VMware/Hyper-V)

Networking (Cisco, Fortinet, Palo Alto, Juniper)

Cloud (AWS/Azure/GCP)

Security tools (SIEM, DLP, IAM, Endpoint Protection, SOC Ops)

Database infrastructure (MySQL, PostgreSQL, Oracle, NoSQL)

ITSM tools (ServiceNow/Jira/Remedy)

Skills

Strong leadership, stakeholder management, and vendor negotiation.

Excellent knowledge of IT governance frameworks .

Ability to balance cost optimisation with performance/security.

Strong problem-solving, crisis management, and decision-making.

Success Metrics

99.99% uptime for mission-critical systems.

Successful completion of regulatory external audits with minimal observations.

Reduction in security incidents and faster incident response times.

Optimised IT spend while maintaining scalability and resilience.

High employee satisfaction with IT services.