Team Leader

2 weeks ago

Bengaluru, Karnataka, India Radware Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Radware is a global leader of cyber security and application delivery solutions for physical, cloud, and software defined data centers.At Radware, we live and breathe cybersecurity. It is our passion. Each day, our international team works to earn the trust of more than 12,500 organizations around the globe. Keeping them safe is our mission. To that end, we go head-to-head with politically motivated hacktivists, dangerous nation-state threat actors and other notorious cyber attackers — these are not your average adversaries. Backed by nearly 30 years of experience, Radware is best known for its technical excellence and innovative network and application security solutions. That is why it is so important that we build our team with bold and bright talent.Job Description &  Position Requirements:    As the Global Service Desk, you will lead the India GSD Team. You will guide your support team in providing exemplary technical support to our internal clients. You will be responsible for training, supporting, and leading your team.What will you do?·    Lead a team that Provides technical support for internal users, remotely and in-person.·    Manage ticketing system and respond to user requests.·    Manage SLA and KPIs for the support activities, driving for continuous improvement·    Monitor critical systems and follow company procedures to ensure system availability.·    Fully manage the Onboarding / offboarding process for new employees according to company protocols.·    Enforce Service Desk procedures and recommend changes for continuous improvement.·    Research and assess new technologies.·    Keep Order and track of IT equipment for APAC Employees.·    Create and maintain documentation for all IT systems and operations.·    Report to GSD Manager.What do you need to succeed?·    At least 6 years experience working as an IT support \ service desk.·    Highly motivated self-starter, with the ability to prioritize, multi-task and be a team player.·    Ability to work with a ticketing system and provide technical support to employees and internal teams.·    Ability to troubleshoot/resolve issues in a timely manner.·    Knowledge and hands-on experience with Windows Servers and workstations, Office 365, Active directory, MDM, Network architecture, Teams, Azure, Share point.·    Willing to take on complex projects and evaluate new technologies.·    Ready to be on call at evenings and weekends to deal with emergency breakdowns or scheduled maintenance activities.·    Excellent leadership and people management skills.·    Strong customer service skills·    Very good verbal and written communication skills in English – A must

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