Director, Quality Assurance

About Gartner IT: 

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.  We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.  Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team. 

About this role:

Director, Quality Assurance will directly manage QA team and will provide leadership in the development of test strategies, design, build, review, execution, and automation of test cases.

What you will do: 

The responsibilities include, but are not limited to the following: 

• Lead, mentor, and develop a team of quality assurance professionals.

• Develop and implement a comprehensive quality assurance strategy to enhance product and service quality.

• Work closely with other departments such as Development, Program Management & Operations, and Customer Support to ensure cohesive quality standards.

• Ensure the overall quality, reliability, and performance of products by managing the design, execution, and reporting of testing activities, including functional and non-functional testing like performance, DB and API testing.

• Lead functional testing of new requirements and enhancements of applications. Hands on experience in implementation of automation test solutions and maintenance to ease out manual testing.

• Ensure delivery against Quality Engineering department goals and objectives, meeting commitments.

• Provide clear and detailed status, including metrics, assess and mitigate risks to ensure timely delivery with excellent quality.

• Work with Software Development Managers to stay ahead of application quality and delivery process gaps.

• Strong exposure on UI, API, and DB automation such as experience in development of new test framework. Experience in CI/CD tools, such as Jenkins/Gitlab to help building / configuring continuous integration tool to reduce testing cycle.

• Implement best practices, including a variety of different testing protocols, tools, and metrics.

• Support and contribute to building strong quality infrastructure capabilities. Drive innovation and integration of modern technologies into frameworks and activities in the software test architecture to increase the performance and efficiency of the Quality Engineering department.

• Sound knowledge of methodologies and approaches such as Agile, BDD, DevOps, etc.

• Identify, track, and prioritize defect with right severities; work collaboratively with technical teams to resolve issues swiftly and effectively.

What you will need

Strong IT professional with 10-14 years of experience in software testing (websites and/or mobile applications). The candidate should have strong qualitative and quantitative critical thinking skills along with high on ownership and accountability.

Must have:

• 10-14 years of experience in QA, including a minimum of 3 years in a management position.

• Experience implementing and enforcing standards for manual and automated testing.

• Experience leading automation scripting and expertise in Java and/or JavaScript. Experience in developing/maintaining Test automation frameworks.

• Experience with multiple industry standard test automation tools such as Selenium, Playwright and RPA tools. Experience implementing test automation via AI tools is a plus.

• Experience in estimation, prioritization, and planning/coordination of QA activities in a Scrum environment

• Solid experience in SQL queries and database testing.

• Experience leading project teams as well as coaching and developing direct reports and partnering with managers of other teams or domain areas.

• Experience in integrating test suites with tools in the DevOps/CICD pipelines - GIT, Jenkins, etc.

• Proven record in design, development and operations of automation framework, processes, methodologies for diverse environments, solutions, and products

• Ability to adapt and pivot priorities based on the business needs and willingness to learn modern technologies and techniques.

Who you are

• Graduate/Postgraduate in BE/B tech, ME/MTech or MCA are preferred.

• Excellent communication and prioritization skills.

• Able to work independently or within a team proactively in a fast-paced AGILE-SCRUM environment.

• Owns success – Takes responsibility for successful delivery of the solutions.

• Ardent desire to improve upon their skills in software development, frameworks, and technologies.

Don't meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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