Operations Manager-2

7 days ago

Noida, Uttar Pradesh, India Taskus Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Overview

The Operations Manager-2 will drive operational excellence across key functions of the business, ensuring efficient execution of processes, optimizing resources, maintaining quality, and meeting targets. This role will be responsible for leading cross-functional teams and ensuring that daily operations align with the companys strategic objectives.

Key Responsibilities

1. Operational Strategy & Planning

  • Develop, refine, and implement operational strategies, policies, and standard operating procedures (SOPs) aligned with organizational goals.
  • Translate strategic objectives into operational plans, set KPIs, and monitor performance.

  • Identify process bottlenecks and propose improvements, automation, or reengineering.

  • Day-to-Day Operations Management

  • Oversee daily operations across departments (production, supply chain, logistics, customer service, etc.), ensuring targets are met.

  • Monitor key metrics (productivity, efficiency, cost per unit, cycle times, quality, etc.).

  • Coordinate with cross-functional teams (HR, Finance, IT, Sales) to ensure seamless workflow.

  • Resource & Budget Management

  • Prepare and manage the operations budget; track expenditures, optimize costs, and enforce budgetary discipline.

  • Allocate resources (manpower, materials, equipment) optimally to meet demand fluctuation.

  • Forecast demand, plan capacity, and ensure inventory management.

  • Quality, Compliance & Risk Management

  • Define and enforce quality standards, conduct audits, and initiate corrective / preventive actions.

  • Ensure compliance with regulatory, legal, safety, and environmental norms.

  • Identify operational risks, develop mitigation plans, and respond to disruptions.

  • Team Leadership & Performance Management

  • Lead, coach, mentor and manage the operations team; set goals, conduct performance reviews, and foster a culture of continuous improvement.

  • Identify talent gaps, coordinate hiring, and training for operations staff.

  • Promote cross-functional collaboration, communication, and accountability.

  • Vendor / Supplier Management

  • Manage relationships with vendors, negotiate contracts, evaluate performance, and ensure timely deliveries.

  • Monitor vendor SLAs (service level agreements) and quality metrics.

  • Reporting, Analytics & Continuous Improvement

  • Prepare regular reports and dashboards for senior management (e.g., weekly, monthly performance).

  • Use data analytics to derive insights, spot trends, and recommend process enhancements.

  • Lead initiatives in lean, Six Sigma, automation, or other process improvement frameworks.

  • Customer / Stakeholder Management

  • Liaise with internal stakeholders (sales, marketing, product) and external stakeholders (customers, partners) for operational alignment.

  • Address escalations or process issues affecting customers or deliverables.

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