
Executive /AM- Technical Service
18 hours ago
Role & responsibilities
Leadership & Project Management:
Providing instruction to the apparel or footwear & accessories, both brand and vendor customers to overcome technical situations in the field
- Advising on required areas for improvement related to threads, the stitching process and post stitching process.
- Providing technical training/seminar for both internal, external customers and junior technical service executive as required.
Cultural awareness - operating effectively in a global environment that requires personal sensitivity and adaptability.
Communication & Team Player:
Effectively communicates with internal & external customers.
- Continuous liaison and feedback with line manager (superior), Sales team and Customer Service teams on relevant issues from the field.
Able to collaborate and work within a team environment sharing knowledge and experience encouraging growth and trust on a personal and business level.
Planning & Organizing:
Responsible for time management related to the Technical Services role in apparel or footwear & accessories business. Effective response to customer needs.
- Forward planning when involved in the PES or EVC studies ensuring all customers needs are met.
- Organizing work effectively to reflect the companys priorities and business interests and ensuring timely execution.
Results Orientation - achieving high levels of personal and team performance.
Awareness & Innovation:
Working closely with Sales team, Global Account team as well as apparel or footwear & accessories brand and vendor customers to identify and understand their needs, servicing and solving potential growth areas in an innovative forward-thinking manner.
- Forward thinking - anticipating future opportunities or requirements and planning ahead to meet the potential in the marketplace and liaise with superior/line manager for further actions.
- Critical thinking - identifying patterns and trends in the field and communicating effectively to superior/line manager so that strategies can be discussed with top/senior management & planned.
- Constant vigilance in the field; collecting competitor activities in the field and information on products and process. Identifying problems before they become issues (preventative maintenance).
Preferred candidate profile
- Any graduation
- Minimum 4 years working experience in the technical areas of stitching/garment manufacturing industry.
- Good English, both speaking & writing.
- Good product knowledge.
- Good technical knowledge & know how on apparel business.
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