Senior Accounts Manager
4 days ago
Job Summary:
The Senior Account Manager is responsible for managing key client relationships, ensuring client satisfaction, and driving business growth. This role involves overseeing account operations, developing strategies for client retention and expansion, and leading a team to meet revenue and service goals.
Key Responsibilities:
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Manage and nurture relationships with key clients to ensure long-term satisfaction and repeat business.
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Understand client needs, business goals, and challenges to propose suitable solutions.
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Develop account strategies and action plans to achieve sales and revenue targets.
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Coordinate with internal teams (operations, finance, marketing, etc.) to ensure smooth project delivery.
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Identify cross-selling and upselling opportunities to maximize account profitability.
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Prepare and present performance reports, client updates, and forecasts to management.
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Lead client meetings, negotiations, and presentations to strengthen business relationships.
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Resolve client issues promptly and effectively, ensuring a positive client experience.
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Mentor junior account executives and support staff to enhance team performance.
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