Customer Service Representative

3 days ago

Mohali, Punjab, India WEO Infotech Pvt. Ltd Full time ₹ 10,000 - ₹ 1,50,000 per year

Job Description:

We are looking for a proactive and customer-focused individual to join our team as a Customer Service Executive. The ideal candidate should have excellent communication skills and a passion for helping customers.

Key Responsibilities:

  • Handle incoming calls, emails, and chats from customers.
  • Resolve customer queries and complaints in a timely and professional manner.
  • Maintain a positive and empathetic attitude toward customers at all times.
  • Provide accurate information regarding products, services, and company policies.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Escalate unresolved issues to the appropriate departments.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • Excellent verbal and written communication skills.
  • Basic computer knowledge and typing skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to stay calm and patient while dealing with difficult situations.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Schedule:

  • Day shift

Work Location: In person

Expected Start Date: 01/07/2025

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