Mobile Operations Manager

2 days ago

Hyderabad, Telangana, India Zeta Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year

MOBILE OPERATIONS MANAGER

Description:

The Mobile Operations Manager will be responsible for the maintenance and onboarding of a client's mobile program. This includes developing complex mobile journeys for a client's customer base, as well as performing thorough end to end testing and QA (Quality Assurance) on the final solution. This role works in a fast-paced technology support environment using innovative technologies while having the ability to work with enterprise clients face-to-face. Creative problem solving and troubleshooting skills will lead to success in this position and future advancement

As a Mobile Operations Manager, roles and responsibilities on a typical day might include the following: 

  • Onboard clients SMS/MMS programs into the Zeta Marketing Platform.
  • Owning, managing & maintaining onboarding and ongoing documentation.
  • Communicating and gathering project requirements, dependencies, and timelines.
  • Work closely alongside other internal teams to finalize mobile solution.
  • Executing mobile campaign configurations. (i.e. webhooks, segmentation, targeting, snippets, and user journeys)
  • Performing thorough Quality Assurance checks and end to end testing of user journeys.
  • Triage technical issues with multiple internal teams. (i.e. Engineering, Product, Solutions, Tech Support)
  • Understanding the needs of the client and performing technical adjustments according to their specification.
  • Actively participating in internal and external calls to understand upcoming projects or campaigns.
  • Leading client or internal training on campaign process, platform tools & custom applications.
  • Work with internal teams to advocate for product enhancements.
  • Beta testing product features and upgrades.
  • Communicate with vendors about detailed project status, requirements, and any changes to program.
  • Maintain relationships with clients by providing support, information, and guidance on their mobile program.

Qualifications and Preferred Skills: 

  • Knowledge of mobile best practices and legal compliances is a plus.
  • Exposure to SMS/MMS (messaging) business applications and terminology is a plus.
  • Experience with REST APIs and JSON is a plus.
  • Must have strong critical thinking skills.
  • Ability to dissect a problem into manageable actions as to maintain continuous movement towards a solution.
  • Self-starter who requires minimum supervision.
  • Strong written communication skills that allow you to easily breakdown complex systems in a way that non-technical clients/teams can understand.
  • Strong oral communication skills that allow you to effectively communicate to our internal technical teams when discussing project requirements and dependencies.
  • Effective communication skills are essential to engage with clients during onboarding and throughout project execution.
  • Must have the ability to multi-task and prioritize work independently.
  • Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work.
  • Must have a high attention to detail with the ability to produce flawless work in rapid succession.
  • Must have a strong understanding of customer service standards.
  • Ability to work well in a team environment and provide support to team members as needed.
  • Bachelor's degree or equivalent work experience/training.
  • Proficient in Microsoft Office applications, especially Excel and Outlook, as well as Smart sheets.

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