Mobile Operations Manager

2 days ago

Hyderabad, Telangana, India Zeta Global Full time ₹ 15,00,000 - ₹ 25,00,000 per year

The Mobile Operations Manager will be responsible for the maintenance and onboarding of a clients mobile program. This includes developing complex mobile journeys for a clients customer base, as well as performing thorough end to end testing and QA (Quality Assurance) on the final solution. This role works in a fast-paced technology support environment using innovative technologies while having the ability to work with enterprise clients face-to-face. Creative problem solving and troubleshooting skills will lead to success in this position and future advancement

As a Mobile Operations Manager, roles and responsibilities on a typical day might include the following:

  • Onboard clients SMS/MMS programs into the Zeta Marketing Platform.
  • Owning, managing & maintaining onboarding and ongoing documentation.
  • Communicating and gathering project requirements, dependencies, and timelines.
  • Work closely alongside other internal teams to finalize mobile solution.
  • Executing mobile campaign configurations. (i.e. webhooks, segmentation, targeting, snippets, and user journeys)
  • Performing thorough Quality Assurance checks and end to end testing of user journeys.
  • Triage technical issues with multiple internal teams. (i.e. Engineering, Product, Solutions, Tech Support)
  • Understanding the needs of the client and performing technical adjustments according to their specification.
  • Actively participating in internal and external calls to understand upcoming projects or campaigns.
  • Leading client or internal training on campaign process, platform tools & custom applications.
  • Work with internal teams to advocate for product enhancements.
  • Beta testing product features and upgrades.
  • Communicate with vendors about detailed project status, requirements, and any changes to program.
  • Maintain relationships with clients by providing support, information, and guidance on their mobile program.

Qualifications and Preferred Skills:

  • Knowledge of mobile best practices and legal compliances is a plus.
  • Exposure to SMS/MMS (messaging) business applications and terminology is a plus.
  • Experience with REST APIs and JSON is a plus.
  • Must have strong critical thinking skills.
  • Ability to dissect a problem into manageable actions as to maintain continuous movement towards a solution.
  • Self-starter who requires minimum supervision.
  • Strong written communication skills that allow you to easily breakdown complex systems in a way that non-technical clients/teams can understand.
  • Strong oral communication skills that allow you to effectively communicate to our internal technical teams when discussing project requirements and dependencies.
  • Effective communication skills are essential to engage with clients during onboarding and throughout project execution.
  • Must have the ability to multi-task and prioritize work independently.
  • Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work.
  • Must have a high attention to detail with the ability to produce flawless work in rapid succession.
  • Must have a strong understanding of customer service standards.
  • Ability to work well in a team environment and provide support to team members as needed.
  • Bachelor's degree or equivalent work experience/training.
  • Proficient in Microsoft Office applications, especially Excel and Outlook, as well as Smart sheets.

  • Manager, Systems Software Engineering

    2 weeks ago

    Hyderabad, Telangana, India Mobile Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Manager, Systems Software Engineering TTEC is seeking a Cloud Sustainment Engineering Manager to join the IT Team. We're a global company that is 50,000 employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that...

  • Mobile Architect

    4 days ago

    Hyderabad, Telangana, India Innovapptive Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Mobile ArchitectLocation: Hyderabad & Bangalore, IndiaEmployment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Stock Options, MedicalJob Description About UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together.  Our platform is the only patented and "Code-Free" connected worker platform that...

  • Mobile Architect

    2 days ago

    Hyderabad, Telangana, India Innovapptive Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Mobile ArchitectLocation: Hyderabad & Bangalore, India Employment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Stock Options, Medical Job DescriptionAbout UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform that brings...

  • Mobile Architect

    2 days ago

    Hyderabad, Telangana, India Innovapptive Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Mobile Architect Location: Hyderabad & Bangalore, IndiaEmployment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Stock Options, MedicalJob Description About Us At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform that...

  • Mobile Architect

    4 days ago

    Hyderabad, Telangana, India Innovapptive Inc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Location: Hyderabad & Bangalore, IndiaEmployment Type: Full-Time; SalariedCompensation: Base Salary, Bonus, Stock Options, MedicalJob DescriptionAbout UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform that brings operations,...

  • Global Mobility Manager

    4 days ago

    Hyderabad, Telangana, India Amgen Inc Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    What you will doThe Global Mobility Manager is responsible for developing, managing, and executing relocation and immigration strategies that support the international talent mobility needs of a rapidly growing biotech company. This role ensures compliance with immigration laws and regulations, delivers a seamless relocation experience, and supports talent...

  • Mobil lubricant Sales manager

    2 weeks ago

    Hyderabad, Telangana, India Gamut HR Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company OverviewGamut HR Solutions is dedicated to connecting job seekers with the right employment opportunities. With its headquarters in Hyderabad, the company is a reliable partner for those seeking meaningful careers. Gamut HR Solutions operates with a small but dedicated team of 2-10 employees and offers personalized guidance. For more information,...

  • Mobile Software Architect

    2 weeks ago

    Hyderabad, Telangana, India Cubic Transportation Systems Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Hiring Mobile Software ArchitectLocation: HyderabadExperience: 15+ YearsNotice: Early Joiners preferredMinimum Job Requirements:Four-year college degree in computer science, Engineering or Masters in Computer Application (MCA) or related field plus a minimum of 15 years of related experience. Experience leading requirements analysis, design, development and...

  • Mobile Software Architect

    2 weeks ago

    Hyderabad, Telangana, India Cubic Transportation Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Hiring Mobile Software ArchitectLocation: HyderabadExperience: 15+ YearsNotice: Early Joiners preferredMinimum Job Requirements:Four-year college degree in computer science, Engineering or Masters in Computer Application (MCA) or related field plus a minimum of 15 years of related experience. Experience leading requirements analysis, design, development and...

  • Mobile Software Architect

    1 week ago

    Hyderabad, Telangana, India Cubic Corporation Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Business Unit:Cubic Transportation SystemsCompany Details:Job Summary: Plays a critical role in ensuring that enterprise applications are designed, developed and implemented across the enterprise meeting the best practices and architectural patterns. Incumbents in this position will be involved in every phase of the project lifecycle from intake through...