Implementation Manager
2 weeks ago
We care deeply about the success of our customers and strive to help them achieve their goals in inspiring and engaging with their workforce. Sense is seeking an Implementation Manager to deliver our contractor communication platform for our customers in the US & UK. Sense is a rapidly scaling company making this the best environment to take on ownership as well as learning how to grow a company. As an Implementation Manager at Sense, you'll take ownership of key customer accounts to establish yourself as an expert in candidate engagement experience and become a trusted partner.
You'll join a collaborative, fun team where everyone, including you, is active in the product defining and development process. Our founders are lifelong entrepreneurs and have built and scaled large companies. By working with them, you will have the front row seat to see how a company grows and scales. We want to support your career goals, whether it remains here or beyond. Interested in knowing how product management or sales work? Let's have you sit in on actual sales calls. Wondering how to grow customer success and support in a high growth company? We'll directly mentor you and you'll learn from those who've been at multiple successful companies. We're an experienced team and looking forward to working with more great people.
Working US shift: 9 am to 5 pm, EST
Location: Remote (Bengaluru)
Responsibilities
- Partner closely with customers to fully configure and implement Sense products in an efficient and timely manner.
- Create Implementation Launch Plans with your customers to ensure that all parties are in agreement on expected timelines and outcomes.
- Ensure on-time delivery of our content + platform solution through effective, proactive planning and communication.
- Own the successful training and enablement of new SMB, MM and Enterprise clients.
- Deliver on multiple complex, concurrent client engagements while ensuring that each remains in-scope and on time.
- Collaborate and communicate cross-functionally with the internal teams (Sales, Product, Engineering) to ensure customer issues and opportunities are addressed in a timely manner. Influence product roadmap by looking for customer trends and sharing feedback with Product Management and Marketing teams.
- Meet deadlines independently, balance multiple projects, and proactively communicate delivery and mitigate issues.
- Education: B.E. / B. Tech. Experience in delivering SaaS customer solutions and an obsession for exceeding expectations
- Reliable and resilient team player who can adjust to new challenges to deliver on your commitments in a fast-paced environment.
- Over 5 years of customer facing experience , including 3+ years of related experience in a customer-facing role
- Strong customer presence with Executive-level audiences: the ability to influence and support their customer needs while demonstrating diplomacy, tact, and grace under pressure.
- Passionate and proactive: a driven, self-starter who can work independently and as part of a team.
- Outstanding verbal and written communication skills.
- Superior organizational and time management skills; excellent attention to detail.
- Ability to be flexible and adapt quickly in a fast-paced, start-up environment.
- Working knowledge of APIs , Postman, JIRA, Asana.
Additional Information
Perks and Benefits
- Medical, dental insurance for employees and dependents
- Equity
- Timing is 9 - 5 pm, EST (US time)All your information will be kept confidential according to EEO guidelines
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