Operations Associate

2 weeks ago

Greater Kolkata Area, India Infiflex Technologies Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Overview:
 We're recruiting for a capable Operations Associate to reach out to clients and recover unpaid invoices.

Responsibilities:

  • Monitoring accounts to identify overdue payments.
  • Keeping accurate records and reporting on collection activity.
  • Strike a balance between keeping trusting connections and making sure payments are made on time.
  • Communicate well and negotiate effectively, as well as operate independently and as part of the team.
  • Look at the history of each invoice or bill.
  • Locate and contact clients to inquire about past-due payments.
  • Regular follow up to encourage clients to pay their bills on time.
  • Refunds and payments are processed.
  • Resolve billing and credit concerns with customers.
  • Revise invoices as and when required.
  • Check customer's service renewals.
  • Upselling.

Requirements:

  • Working knowledge of Google docs, sheets and databases
  • Comfortable working with targets
  • Comfortable in working with extended working hours and over weekends.
  • Excellent communication skills (written and oral)
  • Problem-solving skills.
  • Coordinating within the Operations team and other departments smoothly and efficiently.
  • Education Min.- Higher Secondary Max. - Bachelor's degree.

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