Analyst Customer Success

1 day ago

Pune, Maharashtra, India Patel Family Office Full time ₹ 3,50,000 - ₹ 4,50,000 per year

Job Title: Customer Success Analyst

Experience: 2yrs or lesser

Location: Pune

Job Description:

As a Customer Success Analyst, you will play a vital role in ensuring the success and

satisfaction of our valued clients. You will work closely with the Customer Success team to provide excellent service and support, while gaining valuable experience in the field of customer success management.

Responsibilities:

  • CRM Cleanup: Assisting cleaning up and organizing customer data in the CRM system to ensure accurate and up-to-date information.
  • Free Sign-Up Client Management: Take ownership of managing free sign-up clients onthe platform for both the India and SEA regions. Ensure timely and effective follow-up communication with free sign-up clients through email campaigns or other appropriate channels. Deliver targeted messages highlighting the value proposition of upgrading their services and addressing any questions or concerns they may have.
  • Upselling and Upgrade Outreach: Reach out to existing free clients in the India and SEA regions to discuss the benefits of upgrading their services and upselling additional products or features. There is currently no Upsell Targets
  • Freshdesk Ticket Resolution: Resolve daily Freshdesk tickets efficiently and effectively, ensuring prompt responses to customer inquiries and issues. Maintain a high resolution time to meet customer satisfaction goals.
  • Billing Backlogs and Order Form: Assist in clearing billing backlogs and processing order forms for customers in the India and SEA regions. Ensure accuracy and timely completion of billing tasks.

Customer Success Analyst

  • Quarterly CatchUps: Help in setting up and coordinating Quarterly CatchUp meetings with clients to review their progress, address any concerns, and gather feedback.

Job Type: Full-time

Pay: ₹350, ₹450,000.00 per year

Experience:

  • Customer success: 1 year (Required)

Work Location: In person

  • Analyst, Customer Success

    1 day ago

    Pune, Maharashtra, India Vcheck Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About VcheckVcheck is a human-led, technology-enabled due diligence background check firm, annually conducting over 18,000 international investigations. We specialize in risk-based assessments for lending, investments, KYC, vendor onboarding, M&A, IPOs, executive placements, and overall third-party portfolio risk. Our hybrid approach delivers the financial...

  • Customer Success Engineer

    1 day ago

    Pune, Maharashtra, India Mindtickle Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description Who we are Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. Were honoured to be recognized as a Leader...

  • Customer Success Associate

    6 days ago

    Pune, Maharashtra, India Acoustic Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer's playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal...

  • Customer Success Associate

    1 day ago

    Pune, Maharashtra, India ACOUSTIC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer's playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal...

  • Customer Success Manager

    6 days ago

    Pune, Maharashtra, India Princeton IT America Full time ₹ 80,000 - ₹ 10,00,000 per year

    ob Title: Customer Success ManagerLocation: Pune, MaharashtraExperience Required: 5+ YearsAbout the RoleWe are looking for an experienced and proactive Customer Success Manager to join our Pune team. This role is responsible for building long-term customer relationships, ensuring successful adoption of our solutions, and driving measurable business outcomes...

  • Customer Success Manager

    1 day ago

    Pune, Maharashtra, India iMocha Full time ₹ 8,00,000 - ₹ 15,00,000 per year

    About iMochaiMocha Skills Intelligence Cloud is One unified platform that delivers "Skills-first" for Talent Acquisition (FTE & Contingent) and Talent Management for Upskilling, Reskilling, and Internal Mobility – any job role, any industry and at scale.We help enterprises make intelligent talent decisions and build strong teams, from hire to retire....

  • Customer Success Associate

    6 days ago

    Pune, Maharashtra, India Outmarch Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job SummaryOutmarch is a fast-growing retail startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. Were specifically looking for a customer success specialist who will roll up their sleeves and lead a team from inside the trenches.As a key member of our leadership team, you will help craft the...

  • Customer Success Intern

    2 weeks ago

    Pune, Maharashtra, India Imocha Full time ₹ 3,50,000 - ₹ 6,50,000 per year

    Department: Customer Success Team Duration: 1 year Paid Internship (with potential full-time opportunity based on performance) About the Role: We are looking for passionate and energetic interns to join our Customer Success team. You will work closely with our customers, internal teams, and leadership to ensure a seamless experience for our clients while...

  • Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India Intangles Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About IntanglesIntangles is a leading provider of real-time predictive diagnostics and digital twin technology for the automotive and fleet industry. We help customers optimize fleet operations, reduce downtime, and achieve higher ROI through advanced AI-driven telematics solutions. At Intangles, our mission is to empower businesses with actionable insights...

  • Senior Customer Success

    7 days ago

    Pune, Maharashtra, India enreap Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: Customer Success Manager – AWS CloudLocation: [Pune, Maharashtra]Job Type: [Full-Time]Job Overview:We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our AWS Cloud team. The CSM will act as a trusted advisor, helping our customers maximize the value of their AWS investments. This role requires a mix of...