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L2 Mobile Management Specialist IN
2 weeks ago
Excis is a global IT support leader globally, driven by innovation and collaboration. The Mobile Management Specialist will be responsible for managing and supporting mobile devices within the organization. This role involves troubleshooting, configuring, and maintaining mobile devices to ensure optimal performance and security. The specialist will also provide technical support to end-users and collaborate with other IT teams to enhance mobile device management processes.
What You'll Do:
- Provide expert technical support, troubleshooting, and configuration for mobile devices, desktops, laptops, and software applications (iOS, Android, Windows OS, MS Office, O365, SharePoint), ensuring prompt resolution of hardware, software, and network issues.
- Monitor, manage, and remediate issues with MDM solutions (such as Microsoft Intune, AirWatch, MobileIron), maintain asset security and compliance, and escalate complex incidents via ServiceNow to appropriate IT teams as required.
- Deliver high-quality customer service through multiple channels (voice, email, chat), maintain strong case ownership, collaborate with cross-functional IT teams, and support shift leadership, with a focus on process improvement, SLA adherence, and 24x7 operational excellence.
What You Need:
- 3+ years of technical support experience in IT service desk, mobile device management, or related roles, with hands-on expertise in troubleshooting hardware, software, and network connectivity issues.
- Proficiency in Mobile Device Management (MDM) platforms such as Microsoft Intune, AirWatch, or MobileIron, including device configuration, security, asset management, and compliance monitoring.
- Strong knowledge of desktop/mobile operating systems (Windows OS, iOS, Android), Microsoft Office Suite, O365, and tools like ServiceNow, SCCM, and remote assistance platforms (Bomgar, Goto Assist).
- Formal IT certifications: Bachelor's degree in a relevant field, ITIL Foundation certification (v2/v3/v4), and, preferably, certifications in mobile device management or enterprise IT support.
- Excellent communication, multitasking, and customer service skills—including case ownership, process improvement mindset, and ability to thrive in 24x7, SLA-driven operational environments.
Why Join us?
At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Tamil Nadu and be at the forefront of IT Mobile Management
