Associate - UK Admin Services
2 days ago
Avantor is looking for an Associate for the UK Admin Services Team. It's an entry-level position. He/She should be responsible for answering routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives.
What we're looking for
Education: High school diploma or GED required; Associate degree with business concentration preferred.
Experience: Minimum of 1 year of related customer service experience.
Preferred Qualifications:
Must demonstrate working knowledge of personal computer applications, such as Microsoft Word, Excel, Access and Outlook.
Excellent customer service skills (friendly, courteous and helpful)
Excellent communication skills (grammar, voice, diction)
Strong customer orientation
Ability to evaluate customer needs and respond with appropriate action/delivery.
How you will thrive and create an impact:
Primary contact with customers by phone concerning orders, returns, shipments and products.
Receive and enter phone, fax, and e-mail orders.
Call customers when necessary to advise shipments delay and/or information necessary to process orders.
Make changes to or cancel orders/backorders.
Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
Initiate file maintenance for corrections to customer file.
Complete/route appropriate internal documentation to initiate processes to fulfill customer order(s).
Manage order entry database as required to satisfy customer requests. Generate reports from database as per business needs.
Work closely with internal departments to assure commitment to customer is met in a timely manner.
Solicit sale of new or additional services.
Handle irate customers in a professional manner.
Obtain customer feedback information and provide timely feedback to company regarding service failures or customer concerns.
May initiate shipment tracers with carriers.
Performs other duties as assigned.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
3rd party non-solicitation policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation
-
Associate - UK Admin Services
2 days ago
Coimbatore, Tamil Nadu, India Avantor Full time ₹ 3,00,000 - ₹ 4,50,000 per yearThe OpportunityAvantor is looking for an Associate for the UK Admin Services Team. It's an entry-level position. He/She should be responsible for answering routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives.What We're Looking...
-
Jr. UK Visa Counsellor
4 weeks ago
Coimbatore, Tamil Nadu, India HarshNad International Pvt. Ltd. Full timeJob Description – Jr. UK Student Visa CounselorRole Title: Jr. UK Visa CounselorLocation: Ahmedabad (IIM Office)Company: HarshNad International Pvt. Ltd.About UsHarshNad International has helped thousands of students Study, Work & Settle Abroad, with offices in India & Canada. We provide transparent counseling, IELTS/PTE coaching, visa services, and...
-
Customer Service Associate
1 week ago
Coimbatore, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per yearBusiness Support Senior Assoc. At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both...
-
Admin Executive
2 weeks ago
Coimbatore, Tamil Nadu, India bright inspection services Full time ₹ 1,20,000 - ₹ 1,80,000 per yearJob Description:We are looking for a smart and organized Admin Executive with good computer/system knowledge. The role includes basic admin work, documentation, and office coordination. Experience in recruiting, sourcing, or digital marketing will be an added advantage.Key Responsibilities:General office administrationData entry, file management, and...
-
Associate – Admin Receiving Eu
4 weeks ago
Coimbatore, Tamil Nadu, India Avantor Full timeThe Opportunity Avantor is looking for an Associate for Admin Receiving EU team He is responsible to play an important role support by processing Goods receipt for stocks that enter warehouse The main responsibility is to cross verify the Ordered Materials Quantity shared by the supplier towards Avantor Purchase Order request before entering SAP What...
-
Admin Assistant
3 days ago
Coimbatore, Tamil Nadu, India Shankar IAS Academy Full time ₹ 2,00,000 - ₹ 4,00,000 per yearJob Overview:We are seeking a reliable and detail-oriented Admin Assistant to support day-to-day office operations. The candidate should have completed 12th standard or a Diploma and possess good organizational and communication skills.Key Responsibilities:Maintain files, records, and documentation.Assist in preparing reports, lettersSupport...
-
Associate Process Manager
5 days ago
Coimbatore, Tamil Nadu, India Eclerx Services Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAssociate Process Manager - FDX Description Job Description Lead and manage a team of 20+ analysts to ensure efficient and smooth daily operations. Drive adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality benchmarks. Oversee shift planning, attendance tracking, and optimal resource allocation...
-
Helpdesk Associate
1 day ago
Coimbatore, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearHelpdesk Associate - Technical Troubleshooting Req ID: 335662 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in...
-
Sr. Associate – Services
5 days ago
Coimbatore, Tamil Nadu, India Avantor Full time ₹ 9,00,000 - ₹ 12,00,000 per yearThe Opportunity:Avantor is looking for Sr. Associate – Avantor Services who can manage pre and post billing issues with internal customers. Meet the required SLA for service billing (cycle based/ad hoc) based on schedules. Frequently escalate more complex customer complaints or issues to senior representatives or the Onshore team.What we're looking...
-
Associate Process Manager
4 days ago
Coimbatore, Tamil Nadu, India Eclerx Services Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAssociate Process Manager - PDM Description Coimbatore | Full-time (FT) | Digital Shift Timings – EMEA/US |Management Level – APM He/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and...