Relationship Manager

Job Description
Enriching Lives Winning as ONE

ABC Company Info
Aditya Birla Capital Limited ("ABCL") is the holding company for the financial services businesses of the Aditya Birla Group. With subsidiaries/JVs that have a strong presence across Protecting, Investing and Financing solutions, ABCL is a financial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38,000 employees, the businesses of ABCL have a nationwide reach with over 1300 branches, more than 2,00,000 agents/channel partners and various bank partners.

What makes an ideal ABC Citizen?
At ABC, we are constantly on the lookout for individuals who resonate with our 5 core values of Speed, Passion, Integrity, Seamlessness and commitment and live them every day, while also understanding our vision. We believe in building leaders who thrive on challenges, take the onus of creating and sustaining strong teams, and forms strong networks as a result of effective relationship-building.

Role Details
Business
Aditya Birla Capital

Unit
Aditya Birla Capital Limited

Location
Mumbai

Role
Relationship Manager/ Senior Relationship Manager

Department
Wholesale Solutions

Eligibility Criteria
CA/ MBA

Required Skills & Competencies

• Analytical thinking and attention to detail.
• Integrity and strong ethical standards.
• Effective communication and reporting.
• Process orientation and innovative mindset.
• Networking and stakeholder management.
• Flexibility for travel.

Key Result Areas
Supporting Actions

Sales Growth & Client Acquisition

• Identify business development opportunities and execute client acquisition activities (prospecting, lead generation, client engagement, need articulation, solution fitment, relationship maintenance), driving book expansion and ABFL brand presence in the market
• Deliver on sales targets as assigned as part of the Mid Corporates segments, by building strong client relationships via proactive engagement and customized solutioning
• Scan the market, competitive offerings and potential clients in Mid Corporates segments on a periodic basis; report on emerging trends and business opportunities
• Identify, report on and execute opportunities for cross-selling other ABFSG products/ solutions as per client needs

Client Engagement & Relationship Management

• Identify and act on opportunities for effective client engagement through proactive communication and partnership orientation

Operational Effectiveness

• Proactively liaise with internal stakeholders to enhance process efficiencies for strong client engagement and relationship management
• Drive faster TATs by building strong relationships with internal stakeholders in order to enhance brand credibility and expand customer base
• Adopt prescribed improvements in processes and best practices in order to enhance operational productivity, adhere to and improve TATs, and suggest improvements as well
• Prepare MIS and report on sales operations and productivity metrics such as disbursements, profits, NPAs, client base expansion, new product launches, new branches, etc., periodically as per agreed timelines and formats

Internal Stakeholder Management

• Proactively build and maintain relationships with key internal stakeholders (E.g. Operations, Risk) for smooth and efficient transactions and issue resolution

Risk Management

• Execute compliant Sales Operations and work in line with risk management principles in coordination with Risk team
• Support risk management by maintaining focus on prescribed guidelines and process checks at all stages, raising potential alarm cases in advance
• Provide inputs on financial risk in proposals to clients and support proposal finalization in accordance with risk management practices
• Proactively identify and report risks in order to ensure portfolio quality is maintained
• As part of Relationship Maintenance, study client performance (accounts, business performance, etc.) periodically

Liaise with internal stakeholders (such as Risk, Operations etc) and client stakeholders for optimal resolution of specific escalation cases

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Disclaimer

Aditya Birla Capital is committed to provide equal opportunity to all in employment and prohibits discrimination or harassment in any form on the basis of race, colour, religion, ethnicity, age, gender, disability or any other characteristic protected by law. Diversity, Equity and Inclusion (DEI) is embedded in our recruitment policies based on our business needs and candidates meeting the eligibility criteria such as qualification, skills and experience.

*Important*

• Aditya Birla Capital and its member companies do not demand or accept money from job applicants.
• Any job offer made against a service charge or security deposit or processing fees or background verification expenses or any other terms, whether refundable or non-refundable should be considered fake.
• An authentic job offer mail from us will have our domain name ).
• Please be aware of fraudsters using fake URLs to mask themselves as senders from reputed organisations. Hence always check and verify the email ID.
• Any mail offering a job, interview date and asking for personal details should be handled with caution, especially if the mail address list also includes email IDs ending with Gmail/Yahoo/Hotmail/Live domains.
• In case a job applicant is offered a job against payment in any form, or has accepted employment from fraudulent persons, Aditya Birla Capital and its member companies will NOT be held liable and responsible for any consequences thereof.
• Please remain vigilant of such offers and notify us here .You may also lodge a complaint with the law enforcement agencies.
• Beware of fake websites, email IDs, Facebook, LinkedIn pages that appear similar to ours.
• We reserve the right to initiate any appropriate action as we deem fit.