Application Support Analyst

3 days ago

Bengaluru, Karnataka, India Talent21 Management Shared Services Pvt. ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

What you will do:

  • Work with different groups to design, test, and maintain complex Campaign deployments with tools like Unica and Adobe Campaign
  • Maintain user accounts following security guidelines, license agreements and access requirements
  • Support and troubleshoot production systems as required, optimizing performance, resolving production problems, Implementing minor patch updates and major version upgrades.
  • Perform problem solving, debugging
  • Support the monitoring of system loads, enhancement of reports/queries and other ongoing support tasks
  • Work in conjunction with network administrators, database administrators, and security personnel, to provide architecture solutions and administration guidelines for Unica and Adobe Campaign
  • Should be able to triage database performance issues with SQL being sent to the database from the campaign processing
  • Troubleshooting the issues/errors in the Campaign Applications. Monitoring system health, provide input for the application server, and DB server cleanup activities.
  • Follow provided recommendations for upgrades and own installs of new environments

Qualification

  • 2-5 years of combined experience with administration of Unica and Adobe Campaign
  • Experience with Adobe Campaign Classic Workflow activities, Delivery activities, Technical workflows, User and Role Administration
  • Experience with Unica Campaign flowcharts,custom macros,loaders,segments,raw sql
  • Detail-oriented, able to multi-task, prioritize and able to quickly change priorities
  • Work prioritization, planning, and sense of urgency
  • Executing functional, data level, and system level tests
  • Analytical and problem solving skills
  • Two (2) years of experience with Architecture and Design is desirable but not required
  • Experience with Windows server with good knowledge on Websphere
  • Excellent verbal and written skills necessary in order to communicate intricate job-related processes to internal and external customers
  • SQL for data analysis

Required Skills loaders segments raw sql Detail oriented, multi task prioritize, Websphere, problem solving debugging, Analytical, SQL, flowcharts, Architecture and Design, Adobe Campaign Classic

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