Lead Application Support Analyst

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Q2 is seeking for a Lead Application Support Analyst (Individual Contributer), based out of Bangalore, India individual that is responsible for advanced level case work covering the different applications for Digital Banking.  You will be exposed to a highly customizable product that is configured and engineered differently for each customer to produce like results. You must be exceptionally detail-oriented and an energetic self-starter who can work independently and, in a group setting to succeed in this role.

RESPONSIBILITIES – What you will be doing:

• Core US Banking Application Support: Provide level 2/3 support for core banking applications, including troubleshooting, issue resolution, and root cause analysis.
• Banking Systems Knowledge: Demonstrate in-depth knowledge of banking systems, including core banking, payments, Loan servicing, and risk management.
• Optimize SQL queries, PS Queries, and database scripts for performance tuning and reporting.
• Design and implement solutions for application support model and analyse bugs/develop fixes for Core Banking Solution by collaborating with Engineering and Product functions.
• Troubleshoot and resolve customer problems of a complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, configuration or modifications in database tables
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, solve problems creatively and effectively. Working experience with companies like FIS, Fiserv, Jack Henry or any 3rd party vendors is a plus. (add exec escalations)
• Identify and build SMEs. Have 1-1 with team members on a regular basis to help them with their cases/escalations/backlogs
• Strong technical writing skills to produce clear, detailed incident reports, solution documentation, and customer-facing updates.
• Ability to manage complex projects with extreme attention to detail, data accuracy, and control rigor.

EXPERIENCE AND KNOWLEDGE – What you bring:

• Must have 9+ years of experience, or 6 years with a masters degree
• Working experience with Unix/Linux , Cloud Technology – AWS/Azure.
• Advanced Experience with Python, Shell and other scripting languages
• Demonstrated success in driving DevOps practices and implementing CI/CD pipelines using tools like Jenkins, Bitbucket, and GitLab. Knowledge on Splunk, Snowflake,
• Hands on and architectural experience working advanced SQL queries, log analysis, understanding Database related errors and debugging the logs
• CRM/Ticketing knowledge experience – Salesforce, Jira, Confluence
• Good to have working experience on Monitoring tools like, Cloud Watch, Logic Monitor, Grafana
• Demonstrated ability to lead a team of professionals, providing guidance, mentorship, and fostering a collaborative work environment.
• Should wear the Technical Leadership cap and act as the technical lead for backend development projects, providing architectural guidance and strategic direction.
• Work closely with international teams and stakeholders across different time zones.
• Expertise in leveraging AI and other emerging technologies to transform support experiences and efficiencies.

Shift timing will be 7 PM IST to 3 :30 AM IST

#LI-RR

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – "You Earned it"

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.