Food And Beverage Operations Manager

F&B Operations Manager

Myfroyoland is looking for an experienced and results-oriented
F&B Operations Manager
to oversee the daily operations of our stores and offices across India. In this role, you will be responsible for managing both frontend and backend operations, ensuring compliance with company policies, and driving operational excellence. You will also monitor sales performance, implement strategies to increase efficiency, and support the growth of the business.

Key responsibilities include conducting regular store audits, managing franchisee communication, ensuring timely completion of sales reports, consumption sheets, and inventory management, and providing training to store teams. This position requires extensive travel across India to ensure all stores are aligned with operational standards and to identify growth opportunities.

The ideal candidate will have strong leadership, communication, and organizational skills, along with a proven track record in F&B operations management.

Key Responsibilities:

1. Operational Leadership

• Oversee day-to-day operations across all Myfroyoland stores and offices in India.
• Ensure all stores follow company policies and operational standards, conducting regular audits for compliance.
• Manage both frontend and backend operations to ensure efficient service delivery and smooth operations at all times.
• Address any issues with store operations, including store timings, staffing, and any operational obstacles that may affect performance.
• Ensure that sales reports, consumption sheets, inventories, and other operational tasks are completed accurately and on time at all stores.
• Regularly review and identify efforts needed to increase sales across locations, ensuring that each store is equipped to meet its targets.
• Take immediate action when necessary for stores that require attention, whether regarding operational efficiency, customer experience, or backend processes.

2. Coordination & Communication

• Act as the primary liaison between head office employees, store managers, franchise partners, and operational teams.
• Manage franchisee communications, ensuring alignment with company goals and addressing any operational issues.
• Collaborate with human resources to address staffing, training, and development needs in stores.
• Facilitate clear communication across all levels of the organization and effectively resolve operational challenges.

3. Performance Management

• Monitor store performance, identify challenges, and implement improvements to achieve business objectives.
• Review and analyze sales reports, consumption sheets, inventories, and operational data to ensure all metrics are met.
• Conduct on-site assessments during store visits to identify areas for improvement and offer support.
• Ensure that all operational tasks are being completed and that stores are following the set timelines and standards for frontend and backend operations.

4. Team Collaboration

• Work closely with the marketing team to implement campaigns and promotions at the store level.
• Collaborate with backend teams for inventory, supply chain, and other logistical needs.
• Foster teamwork and alignment among store teams to enhance productivity, engagement, and efficiency.
• Provide comprehensive training and guidance to store employees on all aspects of store operations, from opening to closing, ensuring consistent performance across all locations.
• Lead monthly briefings with store managers and staff to discuss key operational updates, performance metrics, sales strategies, and challenges.

5. Strategic Growth & Travel

• Travel to Myfroyoland locations across India to conduct audits, provide support, and identify growth opportunities.
• Support new store openings and franchise expansions by ensuring operational readiness and adherence to company guidelines.
• Develop and execute strategies to drive customer satisfaction, increase sales, and strengthen brand loyalty.

Skills & Qualifications:

• Experience:
  3–6 years in retail, operations, or general management roles, preferably in the food and beverage industry.
• Educational Qualifications:
• Master's degree in Business Administration, Operations Management, or a related field (BBA or MBA is a plus).
• Leadership Skills:
• Proven ability to manage multi-location operations and diverse teams.
• Strong decision-making, problem-solving, and critical thinking skills.
• Technical Skills:
• Proficiency in operational software, MS Excel, reporting tools, and audit practices.
• Familiarity with customer service metrics, sales reports, operational KPIs, consumption sheets, and inventory management systems.
• Interpersonal Skills:
• Excellent communication and relationship-building skills.
• Ability to collaborate with internal teams and franchise partners effectively.
• Organizational Skills:
• Expertise in multitasking and prioritizing tasks in a dynamic environment.

What We Offer:

• A leadership role with opportunities for travel and hands-on engagement in pan-India operations.
• The chance to influence and implement impactful operational strategies.
• A collaborative and innovative work culture with pan-India exposure.
• A competitive compensation package and growth opportunities within the company.

If you are ready to take on a leadership role, drive operational excellence, and make a significant impact on the growth of Myfroyoland, we would love to hear from you. Apply now and join our dynamic team.