Operations Food Beverage Executive

2 weeks ago

Pune, Maharashtra, India beBeeF&B Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title:
F&b Operations Manager

About the Job:
The role of F&b Operations Manager involves ensuring seamless operations within a fast-paced food and beverage environment. This entails coordinating opening and closing duties, managing junior team members, and supervising casual labor. Strong communication and leadership skills are essential to succeed in this position.

Key Responsibilities:
• Coordinate opening and closing duties according to established standards and procedures
• Supervise junior team members and casual labor under your leadership section
• Assist management in ensuring all tasks assigned are completed on time and according to instruction and departmental standards
• Take and record restaurant reservations and cancellations in accordance with departmental standards
• Reconfirm reservations through phone calls or email on a daily basis
• Take food and beverage orders according to guest requirements and preferences
• Deliver food and beverage services in accordance with departmental standards and procedures
• Ensure that all food and beverages are served according to service standard
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue
• Cross-sell other dining venues when the outlet is full
• Try to remember individual patron names and their preferences to extend a personalized service
• Apply necessary precautions with regards to hotel food safety and hygiene standards (HACCP)
• Collect food and beverage supply requisition and ensure that the stock collected is as per requisition
• Handle guests complaints and comments tactfully and efficiently
• Report any complaints incidents or other irregularities to management
• Supervise and assist in assigned work station activities and oversee the operation of the outlet in the absence of management
• Assist other Food Beverage outlets with their operations during peak times or when required

Requirements:
• Secondary High school education
• Additional certification in Food Beverage will be an advantage
• Good reading writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 2 years of relevant experience in a similar capacity
• Working knowledge of MS Excel Word PowerPoint

Competencies:
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

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