Assistant Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Functional Description

Payment Consulting has a very vital role of providing new and existing merchants with payment processing network support on behalf of Global Merchant Services. While working closely with teams across the globe to bring global capabilities to market, the team is also responsible for collaborating with partners to deploy local solutions that are unique to conditions and opportunities in India. With the aim of creating a team structure that supports current plans, gives us opportunities to capitalize on emerging payments technologies while driving compliance to regulatory and other compliance mandates from time to time.

Payments Consulting will be responsible for leading all Online, Point of Sale, ATM and Regulatory initiatives including NAC infrastructure management.

Roles and Responsibilities:

• Managing relationships with some of our key Bank partners, Third Party Processors and Terminal & NAC vendors.
• Driving implementation of regulatory mandates that require changes or upgrades on Online Solutions, Point of Sale, network or connectivity environment in collaboration with stakeholders across various business units.
• Working closely with colleagues across the Merchant Services, Global Network Business and Global Strategy & Capabilities organization to assess market requirements and drive deployment of new Online, POS products and capabilities in India.
• Liaising with multiple teams within GMS viz Client Management, Small Merchants and Acquisition teams to understand merchant needs and offer tailored solutions to mitigate fraud and address other processing related requirements.
• Supporting Client Managers in merchant interactions for addressing escalations relating to payments processing.
• Working closely with GMTS (Global Merchant Technical Servicing) and AET (Technologies) team to identify issues impacting customer experience at online, POS and addressing those through on-going engagement with respective owners.

• Collaborate with regional product managers and network management teams to address local market requirements for product enhancements, merchant communication and other on-going maintenance support.

• Strong understanding of CNP, POS and network technology, payments market, industry participants and evolving regulatory landscape.

• Strong Knowledge of CNP products and capabilities such as Safekey(3DS), Payment Gateway, Batch processing, SI, etc.
• Ability to translate evolving payments technology trends and activities into business opportunities
• Results orientated and a collaborative mindset a must. Should recognize the importance of teamwork to achieve objectives; brings in ideas, information, suggestions and expertise from others outside the immediate team.
• Strong analytical and problem solving abilities. Prior project management experience with proven ability to progress multiple tasks in parallel.
• Ability to work across boundaries to build and nurture strong relationships.
• Communication skills; should be able to adapt communication style, content and medium to suit the audience and confidently speak up and share views.

Academic Background:

• MBA with minimum 8 years of related experience

Functional Skills/Capabilities:

• Offline POS Terminal Certifications & Payment Gateway Integrations
• 3D Secure MPI Certifications
• Project Management

Technical Skills/Capabilities:

• Excellent in Microsoft Excel
• Microsoft Visio/PPT

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.