Store Manager

Job Title: Store Manager – Retail (Female - Clothing/Fashion Retail Experience Highly Desirable)

Location - Sarojini Nagar / Rajouri Garden, New Delhi

Meena Bazaar – Role Overview

As a Store Manager (female) at Meena Bazaar, you will lead all aspects of store operations—from driving sales and enriching customer experiences to mentoring your team—all while embodying our brand's legacy of quality, elegance, and service excellence.

Key Responsibilities

Sales Leadership & Growth

• Train, motivate, and coach the sales team to consistently hit and exceed monthly and quarterly targets.
• Analyze sales performance and provide strategic guidance to improve team performance.
• Actively participate in daily sales meetings and strategy discussions with RHS/HOS to achieve breakthroughs.

Customer Experience

• Offer personalized, high-touch service ensuring each customer enjoys a delightful and memorable experience.
• Handle customer escalations with professionalism and involve senior leadership when required.

Store Operations & Compliance

• Oversee daily operations—including cash handling, POS reconciliation, shift scheduling, and stock audits.
• Ensure strict compliance with Meena Bazaar's policies and local retail regulations.
• Maintain visual merchandising and store presentation standards.

Inventory & Stock Management

• Conduct daily stock checks, report discrepancies, and manage shrinkage control.
• Carry out monthly inventory audits and coordinate timely replenishment in partnership with merchandising.

Market & Business Insights

• Monitor local competitors and fashion trends to inform merchandising and promotional plans.
• Share customer preferences and feedback with the merchandising team.

Team Management & Development

• Track KPIs for store staff and support underperformers with tailored coaching.
• Lead performance reviews, set individual targets aligned with store goals, and ensure staff grooming and discipline standards are maintained.

Operational Efficiency

• Optimize staffing and workflows during slow periods to focus on customer engagement and store upkeep.
• Display flexibility with extended hours, travel, or festivals as needed.

Collaboration & Learning

• Foster peer learning by sharing best practices with other store managers and participating in cross-store visits.

Qualifications & Skills

• Education: Bachelor's degree required. Postgraduate qualifications (MBA/Retail Management/Business Administration) preferred.
• Experience: 5–7+ years in retail (clothing/fashion or related industries) with at least 2 years in a leadership role. Ideal backgrounds include retail, hospitality, airlines, gems & jewellery, and fashion design.
• Technical: Advanced Microsoft Excel skills; experience with POS systems and retail management software.
• Languages: Excellent proficiency in English and strong interpersonal skills.
• Personality & Fit: A warm, professional demeanor with a customer-centric attitude and strong communication. Poised, confident, and influential team leader.

Why Meena Bazaar?

Join a heritage brand that blends tradition with modern fashion innovation. Enjoy the opportunity to lead a passionate team, influence customer delight, and drive retail excellence across a growing network of premium showrooms Meena Bazaar.

Job Types: Full-time, Permanent

Pay: ₹40, ₹60,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Application Question(s):

• Do you have experience in ethnic or apparel retail (e.g. sarees, lehengas, suits)?
• Have you been responsible for achieving monthly or quarterly sales targets in your previous role? If yes, briefly share a specific improvement you led (e.g. +15% sales).
• Describe your experience with inventory audits, shrinkage control, or stock discrepancies in a retail setting.
• Have you directly supervised a team of at least 5 employees?
• Did you lead performance reviews or coaching sessions for staff under your supervision?
• Are you proficient in Microsoft Excel for data analysis, sales reports, or pivot tables?
• Have you used a POS system and inventory management tools in your previous roles?
• Provide an example of how you have resolved a challenging customer complaint.
• How do you motivate your team to exceed sales goals—especially during slower seasons or festivals?

Education:

• Bachelor's (Required)

Experience:

• Store management: 5 years (Required)

Language:

• English (Required)

Location:

• Vasant Kunj, Delhi, Delhi (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person