Application Support Engineer- 4 to 7 Years- Mohali

3 days ago

Bengaluru, Karnataka, India FIS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Type
Full time

Type Of Hire
Experienced (relevant combo of work and education)

Education Desired
Bachelor of Commerce/Business

Travel Percentage
0%

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know~ Are you FIS?

About The Role
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

About The Team
What you will be doing~

  • Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment
  • Provide in-depth product support and researching client issues
  • Troubleshoot problems with equipment or software applications and recommend corrective action
  • Document customer information and recurring technical issues to support product quality programs and product development

What you will need~

  • Prior banking experience preferred
  • Strong analytical, organizational and time management skills
  • The ability to work independently
  • You are an excellent communicator and strong problem-solver knowledge of FIS products a plus
  • Provide support for application errors, database issues, and system performance
  • Collaborate with teams for issue escalation and resolution
  • Monitor system logs, performance, and alerts to identify and resolve issues
  • Perform SIT and UAT testing for change requests and incident fixes
  • Support deployments, system updates, and configuration changes
  • Ensure all documentation and prerequisites are completed before deployment as per CAB requirements
  • Work closely with developers, clients, and vendors to resolve complex issues
  • Participate in DR drills and apply patches or updates as needed
  • Communicate technical updates to business users and stakeholders

Added Bonus If You Have

  • Good to have experience in Product support role
  • Understanding of the financial services industry
  • Experience with SQL queries or other relational databases
  • Familiarity with Linux/Unix and Windows environments
  • Understanding of ITIL processes (incident, problem, change management)
  • Strong communication and coordination skills

Nice To Have
Familiarity with SDLC methodologies (Waterfall, Agile, etc.).

  • Knowledge of FIS products and services
  • Awareness of industry standards (ISO, CMM)

What We Offer You
At FIS, we hire the best. In return, you receive exceptional benefits including~

  • Opportunities to innovate in fintech
  • Tools for personal and professional growth
  • Inclusive and diverse work environment
  • Resources to invest in your community
  • Competitive salary and benefits

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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