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Process Training Manager//International Voice Process//BPO

2 weeks ago

Pune, Maharashtra, India Hiresquad Full time ₹ 15,00,000 per year

Leading BPO in Pune

Hiring for Process Training Manager

International Voice Process

Must be working as Training Manager or Tenured Deputy Manager Training on papers

Looking for Immediate Joiners

Shifts 24*7

CTC UPTO 15LPA

Role & key Responsibilities

  • Represent client calls and calibrations.
  • Planning of Ramp & Backfill batches.
  • Client Interaction with clear view
  • Value Add to the client from the process improvement standpoint.
  • Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps.
  • Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement)
  • Responsible for managing retention during training across New Hire batches
  • Manage/create process SOPs and training refreshers
  • Drive C-Sat & E-sat initiatives to add value to the Process and customer
  • Support administrative tasks
  • Manage training MIS for classes and other related training work
  • Interdepartmental coordination & communication
  • Should be able to contribute to process improvements and innovation in the training function
  • Update oneself regularly with Company policies & report any Security Incident that is observed
  • Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders
  • Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope

Key Skills and knowledge:

  • Excellent communication skills
  • Fluent in English
  • Proficient in MS Office
  • Working Experience in the Travel Industry (Preferred)
  • Good people management, Interpersonal skills and Teamwork
  • Continuous Process Orientation
  • Ability to prioritize
  • Ability to meet deadlines
  • Detail oriented
  • Ability to work under pressure
  • Time Management

Educational Qualification:

Graduate / Postgraduate

Interested candidates can mal their cv at or call