BMC Helix Remedy Developer

10 hours ago

Bengaluru Hyderabad Pune, India Parseq Asia Full time

Job Title: Sr. BMC Helix Remedy Developer

This role will involve approximately 6070% hands-on development work and 3040% administration and support, including system health, upgrades/Patches, and integrations. You will be responsible for designing and building scalable solutions, integrating with third-party systems, and enhancing our existing BMC Helix ecosystem.

Key Responsibilities:

  • Design, develop, and maintain solutions within BMC Helix ITSM, AR System, and Innovation Suite applications.
  • Develop workflows and service catalog items using Digital Workplace Advanced (DWP-A) and Workflow Designer.
  • Design, Develop, Configure and enhance CMDB and Asset Management modules, ensuring data integrity and alignment with ITIL standards.
  • Create dashboards and reporting using BMC Helix Dashboards.
  • Design, develop SQL queries and execute per business requirement.
  • Collaborate with cross-functional teams to understand requirements and translate them into technical solutions.
  • Integrate BMC Helix ITSM with third-party systems using REST APIs, Web Services, and other standard methods.
  • Perform system administration tasks including user management, access controls, health checks, upgrades, and patching.
  • Provide technical leadership on best practices in BMC Helix development and administration.
  • Document solutions, processes, and configurations for knowledge sharing and compliance.

Required Skills & Qualifications:

  • 6+ years of hands-on experience with BMC Helix ITSM and AR System development.
  • Strong knowledge and development experience with Digital Workplace Advanced workflow Designer.
  • Proficient in Helix Innovation Studio / Innovation Suite application development.
  • Strong knowledge and implementation experience with CMDB and Asset Management.
  • Proficient with BMC Helix Dashboards for reporting and visualization.
  • Proficient in writing complex SQL queries or script per business requirement
  • Experience designing and implementing integrations between BMC Helix and external systems using REST API, SOAP, or middleware.
  • Strong understanding of ITSM processes and frameworks (ITIL V3/V4 preferred).
  • Good scripting and troubleshooting skills.

Whilst these are nice to have, our team can help you develop in the following skills:

  • BMC Certifications in ITSM, DWP, or Innovation Studio.
  • Exposure to cloud-based deployments and containerized environments (e.g., Docker, Kubernetes, helm etc).
  • Knowledge of Agile methodologies and working in DevOps environments.

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