Staff Platform Systems Admin

Job Description Description and Requirements At BMC trust is not just a word - it's a way of life Description And Requirements CareerArc Code CA-DN Hybrid This Is Helix. Powered by You. At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about We're here to reset the economics of enterprise IT and help others realize the ROI of AI. We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the gamenot just play it. We celebrate wins, support each other, and laugh a lot. We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purposethrough organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision. We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world. Our IS&T (Information Services and Technology) department provides all the required technology and operational support services to run our business here in BMC We have over 200 servers on premises to support production, disaster recovery, databases, applications and over 1000 servers in Lab environment. IS&T is transformational not only for BMC but also for the customer experience, because we give a 360 degrees view to the customer about the products they should know, opportunities in the pipeline, and any service issues outstanding with the customer. We use cutting-edge technologies to manage BMC's infrastructure and showcase it to the customers program is called BMC on BMC We can talk about being best in class, but it means much more when you hear it from unbiased third parties. Gartner and Forrester continually place us ahead of our primary competitors. Gartner announced BMC Software as a leader for the second consecutive year in the August 26, 2015 Magic Quadrant for IT Service Support Management Tools (ITSSM). Here is how, through this exciting role, YOU will contribute to BMC's and your own success: This position is for HelixGPT and Helix ITSM Application developer responsible for managing Helix ITSM and working on enhancement requests implementation in ITSM and Atrium CMDB. This position will also have exposure to new BMC application, Innovation Studio, Digital Workplace, HelixGPT. To ensure you're set up for success, you will bring the following skillset & experience: - Manage BMC Helix ITSM applications and troubleshoot operational issues. - Helix ITSM log analyzing and debugging skills (API, Workflows and SQL). - Development skill with Progressive Web Application Development. - Reporting tools like Grafana (Helix Dashboards). - Developing application in innovation platform. - Developing and Configuring ChatGPT, using Azure OpenAI and Google Vertex. - Knowledge in Prompt Engineering to fine tune ChatGPT. - Manage integrations between other BMC applications like BHOM. - Data modeling and Data flow diagramming and analysis. Qualifications - Bachelor's degree with minimum 5 to 8 years work experience in BMC Remedy Application. - Certification in Remedy will be an added advantage. - Excellent verbal and written communication skills and the ability to interact professionally with diverse groups. Why Work Here Because You'll Matter. We're not hiring for roleswe're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to lifeand your work make a difference. We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed inyou'll be backed up. Make Your Mark At Helix If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere. EEOC Statement Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,117,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. (Returnship@BMC) Had a break in your career No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.