Project Coordinator

4 days ago

Vadodara, Gujarat, India Qualifacts Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Description:

Qualifacts

is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts' comprehensive portfolio, including the CareLogic, Credible, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

Job Description

Responsibilities:

  • Coordinating and communicating between support, engineering, and product teams to ensure timely resolution of customer issues.

  • Take ownership of issues reported by customers.

  • Conduct root cause analysis for technical issues involving multiple systems.

  • Participates in regular review discussions/calls with various internal teams.

  • Driving special projects designed to maximize efficiency and increase production and quality.

  • Manage emails and ticket assignments in real-time.

Requirements:

  • Excellent communication and organization skills.

  • Ability to multi-task, handling multiple open issues at once.

  • Resourcefulness, agility, and problem-solving skills to deal with ambiguous and difficult problems.

  • Experience communicating with internal team members and managing deliverables.

  • High level understanding of distributed, event-driven technical systems.

This is an onsite position, 5 days/week, in the Vadodara office working the MID SHIFT. Hours are 1pm-10pm IST. Remote applicants will not be considered.

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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