Manager - Field Operations

1 week ago

Hyderabad Office, India Novartis Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description Summary

Lead the design, execution, and optimization of call plans for the field force using call planning tools. This role is pivotal in aligning strategic business objectives with data-driven insights, ensuring effective customer engagement and resource allocation across therapeutic areas.

Job Description

Job Title: Manager (Field Excellence Operations)

Location: Hyderabad

Key Accountabilities

  • Call Plan Strategy & Execution: Drive the implementation and refinement of call plans using call planning tool and stakeholder inputs. Prepare timelines and ensure alignment with brand strategy and field force deployment goals
  • Stakeholder Engagement: Collaborate with cross-functional teams including Sales, Marketing, IT, and Data Science to translate business needs into actionable analytics solutions
  • Tool & Platform Management: Oversee the use of platforms like ZAIDYN for call planning, ensuring data integrity, timely updates, and effective utilisation by field team
  • Performance Monitoring: Track and analyse field force performance against call plan targets. Identify anomalies, gaps, and optimisation opportunities using tools like Power BI or Excel
  • Reporting & Insights: Deliver clear, compelling insights through dashboards and presentations to senior leadership. Support strategic decision-making with robust data narratives
  • Compliance & Governance: Ensure adherence to internal controls, data governance standards, and compliance frameworks

Experience & Qualifications

Education:

  • ​Advanced degree in Business Analytics, Statistics, Engineering, Life Sciences, or related field

Experience:

  • 5+ years in pharmaceutical analytics, with 2+ years in SFE domain
  • Proven experience in call planning, field force strategy, and omnichannel engagement.
  • Hands-on expertise with ETL tools, data visualization tools, Javelin, ZAIDYN, and commercial databases 

Skills:

  • Strong analytical and storytelling capabilities.
  • Proficiency in Excel, PowerPoint, SQL, and dashboard tools.
  • Ability to manage multiple projects and priorities independently and collaboratively.

Key Performance Indicators (KPIs)

  • Accuracy and timeliness of call plan delivery and updates.
  • Field force adoption and engagement with call plans.
  • % of targets added, deleted, or modified during refinement cycles
  • Impact of call plans on customer engagement and sales performance.
  • Quality and usability of dashboards and reporting tools.
  • Stakeholder satisfaction and feedback on analytics support.

Skills Desired

Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model

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