SRE Engineer

14 hours ago

Bengaluru, Karnataka, India BayOne Solutions Full time ₹ 2,16,000 - ₹ 3,60,00,000 per year

The supplier will support Cisco's Customer Experience Engineering (CXE) Site Reliability Engineering (SRE) team by developing, managing, and automating CI/CD and Infrastructure as Code (IaC) pipelines for the Customer Experience platforms. This includes managing AWS environments, streamlining infrastructure defect remediation through automation, and enhancing pipeline efficiency using tools like GitHub Actions and CloudBees CDRO. The goal is to improve system reliability, accelerate deployment cycles, and enhance the developer experience by ensuring stable, scalable, and automated infrastructure operations.

The expected deliverables for this Statement of Work (SOW) are:

Development and Management of CI/CD and IaC Pipelines:

Build, enhance, and maintain automated pipelines to support infrastructure deployment and maintenance for Cisco CX platforms.

AWS Environment Management:

Ensure stability, scalability, and compliance of AWS environments supporting the CX Cloud.

Automated Defect Remediation Solutions:

Deliver automated systems for defect discovery, analysis, and remediation to improve infrastructure reliability and reduce manual intervention.

Defect Resolution Process:

Maintain a consistent, reusable, and efficient defect remediation workflow, including updating status and documentation in Jira and CDETS.

Pipeline Implementation Using Specific Tools:

Create and manage GitHub Actions workflows.

Create and manage CloudBees CDRO pipelines using JavaScript and/or Groovy.

Reporting and Documentation:

Provide scheduled reports (weekly status, progress updates, quality reviews).

Deliver solution documentation, knowledge transfer materials, and any training related to defect remediation workflows.

Service Level Compliance:

Meet agreed service levels for timeliness (delivery of user stories/defects within weekly cycles) and quality (less than 10% defect rate in delivered work).

The work product for this SOW will include:

Automated CI/CD and IaC Pipelines:

Fully developed and operational pipelines built using GitHub Actions and CloudBees CDRO, enabling automated deployment and maintenance of infrastructure.

AWS Environment Configurations and Management:

Documentation and configurations ensuring AWS environments are stable, scalable, and compliant with best practices.

Defect Remediation Solutions:

Automated tools and scripts that detect, analyze, and resolve infrastructure defects, integrated with Jira and CDETS for tracking and status updates.

Technical Documentation:

Solution designs and architecture documents.

Defect remediation procedures.

Knowledge transfer materials and training documentation for ongoing maintenance.

Status Reports and Metrics:

Regular (weekly/monthly) progress and performance reports detailing completed tasks, SLA adherence, defect resolution rates, and pipeline health.

Updated Jira/CDETS Records:

Detailed logs, comments, and attachments documenting each request's lifecycle from discovery through remediation and validation.

Summary: the work product is a combination of automated infrastructure tooling, operational cloud environment management, defect remediation deliverables, and comprehensive documentation and reporting to support Cisco's CXE SRE teams.

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