International Customer Service @Salary Upto 7Lpa/Connect Divya

7 days ago

Bengaluru Pune, India KVC CONSULTANTS LTD Full time ₹ 3,60,000 - ₹ 8,40,000 per year

Greetings from KVC CONSULTANTS LTD.

HIRING FOR International UK Banking VOICE PROCESS for PUNE and Bangalore .

NOTE:-

  • NEED IMMEDIATE JOINERS ONLY
  • NEED EXCELLENT ENGLISH COMMUNICATION

Job Description

International Service Desk

Salary Up to 7Lpa for Experienced

Qualification :-Need Graduate

Fresher's and Experienced both can go .

For fresher's Salary Up to :-4.5Lpa

Rotational Shifts

5 days working

ROLES AND RESPONSIBILITIES

  • Customer Interaction:

  • Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.

  • Address customer concerns and provide relevant solutions, ensuring satisfaction.

  • Issue Resolution:

  • Identify customer problems or concerns and offer timely and effective solutions.

  • Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

  • Quality Assurance Compliance:

  • Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.

  • Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).

  • Performance Metrics:

  • Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).

  • Continuously work towards improving personal and team performance through self-assessment and feedback.

  • Handling Difficult Situations:

  • Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

  • Offer empathetic solutions, ensuring a positive customer experience despite challenges.

  • Customer Relationship Building:

  • Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

Call or WhatsApp on below mentioned number's for scheduling Interview

Divya:

Areesha :

KVC CONSULTANTS LTD

NO PLACEMENT CHARGES

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