Hiring For International Customer Service@ Salary Upto 5.75Lpa

2 weeks ago

Bengaluru Pune, India KVC CONSULTANTS LTD Full time ₹ 4,50,000 - ₹ 5,75,000 per year

Greetings from KVC CONSULTANTS LTD.

We are hiring for International Voice Executive role in ITES/ MNCs - Pune / Bangalore

Job Description:

PROFILE 1:

Process:- -- International Voice --- Customer Support Process -- and Service desk Voice

Both profiles are open .

SALARY:-

  • For 1 year of experience in INT Customer Service Rs 4.5 LPA

  • Freshers can be considered with excellent communication Salary Upto 4.5 Lpa

  • And Candidates with excellent communication Salary goes Upto Rs 5.75LPA

  • Rotational shifts -- 24 / WEEK OFFS
  • Both side cabs available.

Roles and Responsibilities

  • Customer Interaction:

  • Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.

  • Address customer concerns and provide relevant solutions, ensuring satisfaction.

  • Issue Resolution:

  • Identify customer problems or concerns and offer timely and effective solutions.

  • Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

  • Adherence to Scripts:

  • Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions.

  • Adapt communication style to fit the customers needs while maintaining service standards.

  • Quality Assurance Compliance:

  • Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.

  • Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).

  • Performance Metrics:

  • Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).

  • Continuously work towards improving personal and team performance through self-assessment and feedback.

  • Handling Difficult Situations:

  • Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

  • Offer empathetic solutions, ensuring a positive customer experience despite challenges.

  • Customer Relationship Building:

  • Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS-

Divya :

Areesha

Yagyanshi

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