Senior Ticketing

2 hours ago

Delhi, Delhi, India Kata Travels Full time ₹ 12,00,000 - ₹ 24,00,000 per year

An exciting opportunity for an experienced
Senior Ticketing Agent
with strong command over
Amadeus and Sabre
,
GDS fare construction
,
reissues/refunds
, and
BSP reconciliation
.

The role involves managing international and domestic air bookings, ensuring ticketing accuracy, and supporting both B2B and B2C travel operations.

Key Responsibilities

Ticketing & GDS Operations

  • Issue, reissue, revalidate, exchange, void, and refund tickets via
    Amadeus
    and
    Sabre
  • Manage FIT and group bookings for international and domestic sectors
  • Verify published, private, net, and negotiated fares
  • Apply fare rules, endorsements, penalties, and baggage regulations
  • Handle queues, schedule changes, and NDC/LCC ticket issuance
  • Assist sales and operations teams with fare searches and itinerary support

Financial & BSP Reconciliation

  • Prepare and reconcile
    BSP/ARC
    reports, settlements, and weekly remittances
  • Maintain ticketing logs and payment records
  • Manage
    ADM/ACM
    disputes and coordinate with airlines for waivers
  • Validate commissions, markups, and incentives
  • Provide monthly reporting to the finance team

Airline & Supplier Coordination

  • Liaise with airline representatives for fare overrides, waivers, and approvals
  • Resolve ticketing discrepancies, involuntary changes, and schedule disruptions
  • Manage group quotations and seat blocks with airlines

Customer Support

  • Support agencies, corporate clients, and passengers on ticketing issues
  • Process cancellations, changes, refunds, and EMDs (seats, meals, baggage, etc.)
  • Ensure compliance with
    airline and IATA
    regulations

Required Skills & Experience

  • 3 years
    of experience in airline ticketing or travel agency operations
  • Advanced proficiency in
    Amadeus and Sabre
    (mandatory)
  • Strong knowledge of
    fare construction, exchanges, and refunds
  • Hands-on experience in
    BSP/ARC reconciliation
  • Familiarity with
    ADM/ACM
    handling and dispute resolution
  • Understanding of
    NDC
    ,
    LCC
    , and
    EMD
    workflows
  • Excellent communication and problem-solving skills
  • Ability to work independently and meet weekly targets

Preferred / Nice to Have

  • Experience with
    queue automation
    or
    ticketing scripts
  • Exposure to
    multi-currency
    or
    multi-country
    ticketing
  • Background in
    group ticketing
    or
    consolidator operations
  • Bilingual skills (Spanish/English)

Job Details

  • Job Type:
    Full-time (On-site)
  • Location:
    Sector 7, Dwarka, New Delhi
  • Working Hours:
    09:00 A.M. to 06:00 P.M.

If you have advanced expertise in airline ticketing and thrive in a fast-paced, global travel environment, we'd love to connect.

Apply via LinkedIn or send your CV to

.

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