Associate Director- BSI Market Engagement

As Associate Director Market Engagement & Governance, you will serve as the strategic single point of contact for International regions and above-country stakeholders within Commercial and Launch Strategy (CLS). You will connect stakeholders with the most relevant teams across Business Solutions International (BSI), facilitate cross-functional collaboration within and beyond Commercial and Launch Strategy (CLS), and act as an escalation point for issue resolution. You will also oversee and govern the IT project & asset portfolio in close collaboration with Data, Analytics & Platforms team, Finance and DDIT.

Success in this role requires strong interpersonal and collaboration skills, active listening, and clear communication. You must be a proactive problem solver with the ability to translate stakeholder priorities into actionable activities that resonate across global and local contexts. Collaborating with global cross-functional and local teams will be essential to ensuring alignment with enterprise objectives, IT project and asset strategies, and compliance with financial principles, including budgeting and spend forecasting

Major Responsibilities

Annual Business Planning & Financial processes

• Coordinate the annual business planning cycle, ensuring alignment and efficient implementation across teams.
• Resource Allocation: Support the agile-flexible allocation of personnel, budget, and technology resources, in line with the priority assets and International markets' needs.
• Financial Processes: Partner with Finance to manage budget planning and reporting across CLS Operational Efficiency: Identify and implement programs to optimize operational processes, reduce spend, and enhance our collaboration with key partners.

Market, Region and above Country Engagement

• Serve as the primary contact for top markets, regions, and above-country teams to manage the IT project and asset portfolio via structured governance, and ensuring alignment with financial principles, including budgeting and spend forecasting.
• Ensure stakeholder needs are addressed by the appropriate teams, facilitating connections across CLS, markets and cross-functional teams as needed.
• Act as an escalation point for issue resolution and monitor the implementation and satisfaction of delivered solutions.
• Ensure priorities and objectives of BSI teams are fully aligned with International and CLS priorities, including respective resource and activity planning.
• Serve as the primary contact for enterprise initiatives (e.g. ICE, AI Strategy implementation, CRM of the Future) to oversee and govern resource allocation across team and functions

Solution Excellence & Performance Optimization

• Maintain ongoing dialogue with cross-functional teams in CLS, DDIT, Finance to assess satisfaction and identify improvement areas.
• Ensure timely and high-quality execution of stakeholder requests.
• Support change management and governance efforts for country-level implementation of key initiatives.
• Define and monitor KPIs for stakeholder engagement and Golden Standard Solutions, driving continuous performance optimization.

Essential Requirements

• Minimum 8 years of cross-functional experience in pharmaceutical, healthcare, or other regulated industries
• Proven expertise in customer experience and commercial dynamics within pharma and healthcare sectors
• At least 4 years of hands-on experience in business planning and financial processes
• Strong ability to engage senior stakeholders and manage competing priorities effectively
• Solid understanding of digital tools and technology platforms
• Experience working in international, matrixed organizational environments
• Skilled in influencing senior leadership and aligning cross-functional teams
• Excellent communication, interpersonal, and collaboration skills

Desirable Requirements

• Skilled in pharma marketing and sales capabilities with knowledge of sales and marketing enablement platforms such as Salesforce, Veeva CRM, and Digital Asset Management (DAM) systems. Capable of leveraging system data and AI tools to inform strategy and enhance performance
• Experience supporting enterprise-wide initiatives such as AI strategy or CRM transformation

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:

Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally:

Division

International

Business Unit

Universal Hierarchy Node

Location

India

Site

Hyderabad (Office)

Company / Legal Entity

IN10 (FCRS = IN010) Novartis Healthcare Private Limited

Functional Area

Marketing

Job Type

Full time

Employment Type

Regular

Shift Work

No

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.