Assistant Technical Manager

overseeing and managing the comprehensive maintenance and operational activities of the facility. Ensures the optimal functioning of all building systems, coordinates with various stakeholders, and maintains high standards of safety, efficiency, and compliance.

Systems Maintenance and Repair:

Perform regular maintenance, monitoring, and repairs on various facility systems including:

Mechanical systems

Plumbing systems

Structural elements

Furniture

Fire and Life Safety systems

Control systems

Ensure all systems meet applicable standards and operate at peak efficiency

Clean, inspect, calibrate, and replace parts as necessary, particularly for HVAC systems and associated equipment

Conduct daily site rounds with the M& E team to verify safe operation of critical assets and equipment

Preventive Maintenance Management:

Plan and schedule all preventive maintenance activities, both in-house and for OEM, according to the 52-week PPM calendar

Maintain responsibility for facility services, preventive maintenance, and general maintenance

Ensure technical proficiency in all maintenance activities

Vendor and Contractor Management:

Schedule, coordinate, and review work performed by outside contractors and vendors

Evaluate vendors and suppliers regularly for quality and performance

Coordinate with contractors, vendors, and internal stakeholders to ensure timely project delivery

Liaise with builders regarding equipment maintenance for smooth operations

Inventory and Purchasing:

Manage purchasing and inventory control for maintenance supplies and equipment

Verify the accuracy of deliveries, including count, pricing, and item descriptions

Perform periodic checks of tool and instrument inventory

Conduct store inventory audits

Track AMC (Annual Maintenance Contract) of equipment and manage renewals

Performance Monitoring and Reporting:

Meet or exceed site Key Performance Indicators (KPIs)

Monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions

Review monthly client service request summaries to pinpoint and correct recurrent operational problems

Monitor the quality and pricing of maintenance work performed (Repair & Maintenance, AMC activities)

Record equipment readings and make necessary adjustments to ensure proper operation

Safety and Compliance:

Comply with department policies for safe storage, usage, and disposal of hazardous materials like scrap

Maintain a clean and safe workplace

Coordinate with Energy Audit, HSSE Audit, and Quarterly Risk Audit teams, and address closure points as per audit findings

SURF Ticket Management:

Monitor and resolve SURF tickets in a timely manner

Regularly check tickets to prevent SLA breaches

Raise monthly PPM in SURF as proactive tickets

Address both proactive and reactive tickets appropriately

Route reactive tickets to the concerned team for further action

Prioritize ticket resolution based on urgency

Update or close tickets in the SURF tool once resolved

Ensure proactive tickets are addressed within specified timelines

Maintain tickets in "Hold" status until issues are resolved

Staff Management and Training:

Monitor staff deployment and coordinate with vendors to meet site-specific requirements

Validate vendor staff attendance

Conduct regular shift-wise staff briefings

Deploy staff floor-wise according to planned deployment

Escalate staff absences or shortages to respective vendors for action

Coordinate on-the-job training for new joiners with respective service providers

Organize team engagement activities, including Rewards & Recognition events

Special Projects and Maintenance Activities:

Manage periodic scrap disposal in accordance with policy guidelines

Conduct bi-annual lux level checks across all workstations and cabins

Perform bi-annual store audits for all M&E stores

Coordinate and maintain Indoor Sports equipment

Identify and address snags, coordinating with vendors for quotations and closure

Address rodent entry points and pest control issues as per Pest Control Audit findings

Utility Management:

Validate utility readings (electricity, diesel generator, BTU, water consumption) against builder's readings on a monthly basis

Documentation and Reporting:

Maintain accurate records of all maintenance activities, inventory, and staff deployments

Prepare and submit regular reports on KPIs, SLAs, and other relevant metrics

Document and report any safety incidents or compliance issues