Core Operations

Job Description: Global Delivery Cash CoE

Role Summary

This role is in Coimbatore for Cash COE Services Delivery team. This is a role with a shift covering North American hours in India however flexibility to be available for ad-hoc meetings may arise from time to time.

Primary Job Duties and Responsibilities

• Ensure effective operations delivery day to day across North America Cash COE Services teams based in Coimbatore and Chennai. This will also include Change Management and Outsourcing governance.
• Drive a culture of risk excellence including control enhancement, open and transparent communication, timely escalation and remediation of issues as they arise.
• Develop a sense of belonging where teams operate as 'One State Street' beyond functional structures to share knowledge, drive best practice, and create rotation opportunities. Coimbatore is a multi-team location within Cash CoE.
• Implement adequate processes to ensure teams achieve internal and external SLAs/KPI's and ensure that delivery teams are properly staffed and positioned to deliver upon commitments including partnering and influencing functional leadership.
• Implement consistent service delivery standards and technology aligned with global model to deliver service excellence whilst driving efficiency and reducing bespoke models.
• Implement appropriate oversight procedures and business controls to ensure compliance with internal and external outsourcing regulations.
• Act as service delivery partner to the Functional Head of Cash CoE working along with other peers to ensure senior level service delivery engagement with clients and prospects.
• Act as senior local escalation point for client and service delivery issues and bring all players together across Cash CoE and the broader organization to own and drive remediation.
• Proactively engage in client solution initiatives and GD Simplification to ensure new business opportunities are properly supported and executed.
• Manage and take ownership of risk including ops, compliance, regulatory & audit requests for Coimbatore including teams that are led and managed by other peers. Be the local point of contact for your peers' team in that location akin to a Site Leader of Coimbatore for Cash CoE.
• Responsible for execution of the overall business plan in assigned areas, including management to financial and operational efficiency budgets. 
• Given the leadership role, demonstrate strong focus in all aspects of Human Resource management including talent acquisition strategy; onboarding execution; training and development; staff rotation; span-of-control; overtime discipline; turnover reduction; feedback mechanisms; etc. Drive pay for performance with a focus on rewarding the future talent pool.
• Responsible for the direction and training of direct reports and the ongoing evaluation of their managerial performance. Drive proactive development and succession planning across all layers of Operations management.
• Commercial Acumen – Understanding of budgets, forecast, cost management is a must including working with BU lead and other stakeholders to build cost efficiency.

Scope Distinction & Independent Action

• The role requires strong collaboration with Global/regional partners for local execution of global/regional operating model strategies.

Minimum Job Specifications

• Equivalent to a B.S. degree in Finance, Business, Accounting, or related field.
• Fifteen or more years of leadership experience, preferably in the financial services organization.
• Detailed understanding of Cash Operations, Reconciliation, Middle & Back Office operations
• Excellent leadership, interpersonal, organizational and communication skills.
• Ability to develop business relationships with various levels of management within local and global stakeholders.
• Strong problem resolution and analytical skills, ability to drive strategic change.