Onboarding Capability Center Lead

Lead, Onboarding Capability Center - AMER Region

Company Description

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

As a Lead, Onboarding Capability Center you will play a pivotal role in demonstrating our company culture and making the best first impression. If you are a self-starter and looking for a role that helps create a great new hire experience, this is it

This individual will provide training on systems, tools, and processes to more junior team members, and may manage a team of contractors. They will continue evolving the onboarding process to ensure a positive experience as the volume grows. The Lead, Onboarding Capability Center will work closely with the Manager, Talent Operation Capability Center to provide input on gaps/areas of improvement as well as viable solutions.

Your Impact

• Subject matter expert in processing regional work authorization (AMER)

• May manage a team of contractors with a high volume of offer generation and onboarding requests; provide feedback on a regular basis to help each member continue to grow in their roles

• Serve as a key member and active participant of the Staffing Operations team, offering ideas and suggestions to address gaps/roadblocks and present scalable solutions

• Share best practices and areas of improvement that will positively impact the team (thinking big)

• Act as the subject matter expert and assist with escalations in regions and troubleshooting, particularly supporting your team, to help them be successful

• Assist manager with workload plan, capacity planning in regions, and ensure adequate coverage is in place for holidays and after hours support

• Ensure a positive onboarding experience for new hires by ensuring all aspects of onboarding are completed accurately and timely including

  • management of offer generation

  • management of background checks through a third party vendor

  • management of identify verification through a third party vendor

  • and management of accurate onboarding data in Workday, SmartRecruiters, and other systems

• Participate in meetings as lead subject matter expert which impact operational design, reporting, or workflows

• Complete a variety of non-recurring and ongoing projects assigned by manager

• Manages and provides early intervention and support for the resolution to issues as they are identified and helps to implement long-term solutions

• Provide support for a variety of administrative activities requiring knowledge of organizational procedures, methodologies, and business practices

• Coordinate the recording, maintenance, preparation, and reporting of data related to new hire onboarding

• Own the entire new hire's onboarding experience including: coordinate via Workday Onboarding platform and email with new hires regarding onboarding requirements, background check documentation, Welcome Day, and ensure all required information is returned in a timely manner

Qualifications

Your Experience

• 5+ years of progressive HR Onboarding experience in a technology organization or technology-related business, preferably with a multinational company (MNC)

• Shift timing - 10:30 pm to 7:30 am (IST)

• Management of a small team of contractors supporting the AMER region

• Offer generation and onboarding experience

• Experience with the Workday tool is required for this role

• Demonstrates a high degree of integrity and maintains confidentiality

• Flexible, yet highly organized, and able to adapt to shifting priorities, demands and deadlines in a global, dynamic environment

• Strong written and verbal communication skills

• Proficient at handling high volumes of work and multi-tasking in a fast-paced, high-intensity work environment

• Proficient in use of MS Office Suite or GSuite

• Understanding of the entire candidate/employee lifecycle, with ability to recommend process-oriented, technical, and/or operational solutions to improve the overall experience

• Meticulous attention-to-detail with consistent follow up

• Critical thinking and problem-solving is an absolute must

• Background check experience is highly preferred

• Experience with the following tools a plus: Workday, ServiceNow, SmartRecruiters, and DocuSign

Additional Information

The Team

Our People team at Palo Alto Networks works throughout the organization to guessed it, people. Every team within the organization has a huge impact on our mission statement. We're one team – driven to one mission statement. Each piece matters, and within the people team, you are focused on enabling our teams to resolve the world's most aggressive cybersecurity risks. Our People team is centered on building, attracting, recruiting, and retaining the most passionate and committed talent to our organization, fulfilling that mission. We focus on building strong teams, centered on respect and enablement, empowering our employees to seek their career goals. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects – centered on what we believe is one of the most significant mission statements in the world.

Our Commitment

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Experience LevelSenior Level

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