Senior associate

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As a Senior Associate, Technology Operations Engineering, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include:

• Monitor the performance and availability of technology systems and applications and implement system upgrades, updates, and backups to ensure the maintenance of hardware and software systems
• May manage and resolve service requests and incidents identifying, diagnosing, and resolving system issues in an efficient manner
• Provide advanced technical support to end-users for hardware, software, and network-related issues
• Perform the setup and configuration of new hardware and software with guidance
• Manage and maintain network infrastructure with guidance, mitigating potential incidents that impacts the network operations
• Monitor network performance and troubleshoot connectivity issues and supports the implementation of network security measures
• Maintain comprehensive documentation of system configurations, procedures, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions
• Complete technology projects and initiatives, supporting in the development of operational policies and procedures and identify areas for improvement with guidance from peers and leaders
• Collaborate and co-create effectively with teams in product and the business to align technology initiatives with business objectives
• Implement resiliency standards, tooling, and best practices
• Review incident trends and conduct root cause analysis to implement permanent resolutions and mitigate future failures

Minimum Qualifications

Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience. 4+ years of varied experience in software engineering or service delivery.

• Knowledge of network protocols and technologies
• Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks
• Experience in technology operations, cloud administration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization
• Experience in system administration, network configuration, and troubleshooting
• Experience in technology operations work
• Experience in cloud platforms such as AWS, Azure, Google Cloud
• Proficient verbal and written communication skills. 
• Soft skills - analytical thinking, curiosity, continuous learning and improvement attitude

Preferred Qualifications

• Certification such as CompTIA A+, Network+, or Security+ is a plus
• Public Cloud certification is a plus
• DevOps knowledge for highly available IT infrastructure.
• Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
• Building live production APIs and services.
• Hands-on expertise with application design, software development and automated testing.
• Experience with Finance & HR domain is preferred

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.