Senior Associate

Job Description

About GoKwik

GoKwik is a growth operating system designed to power D2C and eCommerce brandsfrom checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million), GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters

A seamless, safe, and efficient workplace isnt just a nice-to-haveits what enables teams to do their best work every day. As our Senior Associate Facilities, youll be the go-to person ensuring everything from our air conditioning to our breakfast buffet runs like clockwork. Youll manage vendors, budgets, safety protocols, and day-to-day operations so our employees can focus on driving growthknowing the workplace is in expert hands.

What Youll Own

- Operations Management Oversee daily operations, maintenance, and repair of building systems (HVAC, electrical, plumbing, security, fire safety). Drive preventative maintenance programs to ensure assets last longer and function optimally. Manage space planning, allocation, and reconfigurations. Ensure compliance with health, safety, environmental, and building regulations.
- Pantry & Catering Management Keep the office pantry well-stocked at all times. Oversee the daily breakfast buffet, ensuring quality and timely vendor service. Coordinate special tea, coffee, and snack arrangements for management.
- Budget & Financial Management Identify cost-saving opportunities without compromising quality. Process invoices and maintain accurate financial records for facility operations.
- Health, Safety & Security Implement and enforce safety protocols and emergency preparedness plans. Conduct regular safety inspections. Manage access control systems and ensure physical security of the premises.
- Stakeholder Communication Be the primary point of contact for all facility-related inquiries. Partner with HR, IT, Finance, and other teams to support operational needs. Present facility performance, budgets, and project updates to senior management.
- Vendor & Contractor Management Select, evaluate, and manage vendor and contractor relationships. Conduct site visits and inspections, including for new office setups.

Who You Are

- 12 years of experience managing office facilities and operations in a corporate environment.
- Strong organizational, multitasking, and problem-solving skills.
- Familiarity with vendor management, safety protocols, and compliance requirements.
- Comfort working in a fast-paced, high-growth setting.
- A proactive approach with a strong sense of ownership and attention to detail.

Why GoKwik

At GoKwik, we believe a great workplace doesnt happen by accidentits built with care, foresight, and operational excellence. In this role, youll directly shape the employee experience, work closely with multiple teams, and see your efforts translate into a smoother, safer, and more inspiring environment for everyone.

---