Operations Manager//International BPO//Voice Process
3 days ago
Leading BPO in Bangalore
Hiring Operations Manager- International Voice Process
Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process
Handled Team Span of 80+ including Team Leader, Assistant Manager
Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS
CTC UPTO 14PA based on Last CTC and Experience
Candidate willing to relocate can also Apply
Immediate joiners/ 1Month notice
Key Roles and Responsibilities
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality,
- WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders
- 7-8 years client facing Work experience in a BPO
Key Skills and knowledge:
- Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting
- Flexibility to work in any shift and, on weekends
- Establish a course of action for self and others to accomplish specific goals
- Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
- Work well under pressure and follow through on items to completion while maintaining professional demeanor.
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrate ability to mentor, coach and provide direction to team members
- Willingness to work in a flexible schedule
Educational qualification Graduation
Interested candidates can mail their cv at or call
-
International voice process-bpo
7 days ago
Bengaluru, Karnataka, India ThinkBiz Consulting Full time ₹ 1,80,000 - ₹ 2,88,000 per yearHiring for international voice bpoElectronic city, bangaloreInternational bpo5 days workingExperience in international voice preferred2 rotational offImmediate joinerNight shift2 way cabsShould have knowledge of computers and back officeVirtual interviewSend cvJob Types: Full-time, PermanentPay: ₹25, ₹36,000.00 per monthBenefits:Health insuranceProvident...
-
international voice process
3 days ago
Bengaluru, Karnataka, India Hiring Coach Full time ₹ 3,60,000 - ₹ 5,40,000 per yearJob Title: International BPO Executive – Voice ProcessLocation: Kudlu Gate, BangaloreExperience: 1–3 yearsShift Type: 24/7 Rotational (US/UK/Australia)Job Description:We are looking for experienced BPO professionals for an international voice process.Responsibilities:Handle inbound and outbound international callsDeliver excellent customer supportMeet...
-
International Voice Process Executive
1 day ago
Bengaluru, Karnataka, India International Center For Strategic Alliances Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Title: International Voice Process ExecutiveLocation: BangaloreDepartment: Customer Support / BPO / Call CenterJob Type: Full-TimeShift: Night Shift / Rotational (based on process)Experience: 0-3 YearsEducation: HSC / Graduate / UndergraduateJob Summary:We are looking for dynamic and customer-focused individuals to join our International Voice Process...
-
Bengaluru, Karnataka, India JobShop Full time ₹ 3,60,000 - ₹ 7,20,000 per yearGreetings from JobShop,We are Indias Largest BPO Recruitment Company.Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat ProcessCall HR Ambika On or Job Locations :1. Manyata Tech Park / Bhartiya Tech City - International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 6 LPA2....
-
BPO/ International Voice Process Executive
1 week ago
Bengaluru, Karnataka, India JobShop Full time ₹ 4,80,000 - ₹ 7,20,000 per year*"Hiring Now Call Center Jobs in Bangalore with JobShop**- Apply with us to unlock the best BPO jobs across multiple companies in Bangalore. Immediate hiring for voice and non-voice roles.- Freshers can start their career here; experienced candidates can advance theirs.Job Details:CUSTOMER SUPPORT JDLocation: Manyata Tech Park / Bhartiya City / Whitefield /...
-
International Voice Process Executive
1 week ago
Bengaluru, Karnataka, India Center for Strategic and International Studies (CSIS) Full time ₹ 2,00,000 - ₹ 4,00,000 per yearJob Title: International Voice Process ExecutiveLocation: BangaloreDepartment: Customer Support / BPO / Call CenterJob Type: Full-TimeShift: Night Shift / Rotational (based on process)Experience: 0-3 YearsEducation: HSC / Graduate / UndergraduateJob SummaryWe are looking for dynamic and customer-focused individuals to join our International Voice Process...
-
Bengaluru, Karnataka, India JobShop Full time ₹ 48,000 - ₹ 57,600 per year**"Find Your Dream Call Center Job with JobShop**- Discover multiple job openings in one place JobShop, Indias largest BPO recruitment company, is hiring for voice and non-voice roles.- Great opportunities for freshers and experienced candidates alike. Dont miss out apply todayJob Details:Process- International Voice processQualification- , Any...
-
BPO/ International Voice Process Executive
2 days ago
Bengaluru, Karnataka, India JobShop Full time ₹ 21,000 - ₹ 28,000 per year**"Start Your Call Center Career with Indias Largest BPO Recruiter**- JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities.- Ideal for freshers starting out or experienced professionals looking to growJob Details:Hiring for International Voice Process BangaloreLocation: AMR Tech Park, HonasandraShifts:...
-
BPO- International voice process
3 days ago
Bengaluru, Karnataka, India JobShop Full time ₹ 21,000 - ₹ 35,000 per year**"Apply Once, Access the Best Call Center Jobs in Bangalore through JobShop"**- Why limit yourself to one job opportunity? With JobShop, you can apply once and access call center roles from multiple leading companies in Bangalore. We partner with the best to offer competitive pay, excellent benefits, and career advancement for freshers and experienced...
-
Bengaluru, Karnataka, India ABS Group Full time ₹ 3,50,000 - ₹ 5,50,000 per yearRole & responsibilities We Are Hiring Coordinator – Customer Care (US Voice Process)Industry: BPO / KPO / ITES / CRM / Transcription / E-LearningLocation: Bangalore, IndiaNo. of Openings: 10Experience Required: 1 – 8 YearsSalary Range: INR 3,50,000 – 5,50,000Batch Start Date: 20th October 2025Job Description:Handle loan-related customer inquiries over...
