Executive Manager

System Administration and Operations - Executive Manager

Job description

Business

Deloitte Support Services

Service Area / Service Line

TIS – Digital & Analytics

Job level

Executive Manager

Job Location

Hyderabad

Shift Timings

2 PM – 11 PM IST

Professional qualification

Bachelor's/Post Graduation degree with 12+ years of relevant work experience

Work experience

12-15 years in a technical role with quantitative and analytical skills

Specific skill set required

Deep Project Management skills, Excellent oral/written communication skills, demonstrate extraordinarily strong technical skills in MS Office suite - Word, PowerPoint, Excel, Access, Strong Systems Administration/System Engineer certification will be desirable, Coaching, and mentoring abilities, Experience in managing a team is required, strong stakeholder management

TIS – Talent Innovation & Solution

Digital Platform & Services within TIS - Digital & Analytics is the HR services center for the U.S. organization across all regions. The Digital Platform & Services team follows a standard approach on developing business-aligned solutions that provide an enhanced employee experience through innovative solutions which are efficient and effective. Our goal is to deliver high-quality service through world class technology solutions, strategic reporting, data visualization and analytics.

Work you will do

Technical & Operational Leadership

• Be a functional SME in ServiceNow HRSD module

• Research, recommend and implement innovative/automated approaches to ServiceNow based process enhancements.

• Develop, document, and maintain system standards and procedures.

• Lead process designing discussions across whole of talent organization

• Identify and implement process improvements.

• Maintain business continuity plans and ensure operational resilience.

Process & Quality Management

• Ensure adherence to firm standards for quality, service, and delivery.

• Create, update, and maintain operational documentation.

• Gather and share best practices and benchmarks.

• Drive metrics, process effectiveness, and continuous improvement.

Technology & Transformation

• Lead execution and support of HRMS systems and projects (SharePoint, Salesforce, RPA/Chatbots, Knowledge Management).

• Define and execute technology transformation roadmaps.

• Enable the team to act as technology consultants for efficient, process-based solutions.

Stakeholder & Client Engagement

• Define expectations and scope for client assignments.

• Establish trust and act as a go-to resource for clients

• Trusted advisor for all aspects of HRSD across talent stakeholders

• Deliver feedback and recommendations, including tough conversations.

• Facilitate progress updates and leadership reviews.

Team & Talent Management

• Recruit, mentor, coach, and manage team members.

• Manage performance, learning, and people development.

• Build a culture of well-being, engagement, and innovation.

• Develop resource plans, succession planning, and team development strategies.

Risk & Resource Management

• Anticipate and navigate risks, troubleshoot challenges.

• Manage budgets, resources, and costs.

Key Skills

• Communication: Strong oral and written skills for clarifying requests, escalating issues, and writing analyses.

• Technical: Proficiency with business tools (CRMs, SAP), MS Office Suite (Word, PowerPoint, Excel, Access).

• Project Management: Ability to prioritize, manage multiple projects, and work under tight deadlines.

• Interpersonal: Confidence, responsiveness, flexibility, initiative, decision-making, and strong people management.

• Adaptability: Quick learner, creative problem solver, resourceful, and able to adapt to change.

• Confidentiality: Ability to handle sensitive information appropriately.

• Attention to Detail: High standard for data accuracy and quality. Knowledge on Business Tools like CRM's & SAP systems etc.

Overall Expectations

• Balance strategic vision with tactical execution: Be able to zoom out for long-term planning and zoom in for day-to-day problem-solving.

• Champion innovation and automation: Continuously look for ways to automate and streamline processes.

• Build strong relationships: Both within your team and with stakeholders/clients.

• Drive a culture of learning and improvement: Encourage knowledge sharing, mentoring, and upskilling.

• Maintain operational rigor: Ensure documentation, reporting, and standards are always up to date.

• Be a change leader: Proactively manage change and help others adapt.

• Demonstrate very strong technical skills in MS Office suite - Word, PowerPoint, Excel, Access

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 309326