Associate
2 weeks ago
Company Description
TLC DigiTech (P) Ltd is a tech product and services company providing comprehensive digital solutions for customer acquisition, activation, engagement, retention, and loyalty. Specializing in the travel and hospitality industry, TLC DigiTech has over 20 years of experience with a presence across India, East Africa, and Sri Lanka. Headquartered in New Delhi, the company has a team of over 600 professionals devoted to innovation and excellence. TLC DigiTech offers integrated solutions through its teams in Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors.
Role Description
This is a full-time on-site role located in South East Delhi for an Associate at TLC DigiTech Pvt. Ltd. The Associate will be responsible for assisting with various digital projects, supporting customer engagement initiatives, maintaining CRM systems, and handling customer interactions across different contact channels. They will work closely with team members from different departments to ensure seamless project execution and client satisfaction.
Qualifications
- Experience with CRM systems, particularly Salesforce and Heroku
- Proficiency in digital engagement tools, including chat, WhatsApp, Facebook Messenger, email, and SMS
- Strong technical skills with exposure to platforms like Ionic and MuleSoft
- Excellent communication and customer service skills
- Ability to work collaboratively in a team environment
- Detail-oriented with an ability to manage multiple tasks and projects
- Bachelor's degree in a relevant field is preferred
- Experience in the travel and hospitality industry is a plus
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