US Operations Manager
5 days ago
About Us
Zyga Solutions Pvt. Ltd. is a rapidly growing healthcare service provider specializing in medical billing, clinical QA, patient intake, and revenue cycle management. We support US-based healthcare organizations with end-to-end operational excellence, accuracy, and compliance.
We are seeking a dynamic US Operations Manager to lead our operational teams, ensure performance excellence, and drive process efficiency in alignment with client goals.
Key Responsibilities
- Oversee daily operations of multiple US healthcare projects, ensuring adherence to client SLAs and company KPIs.
- Lead, mentor, and motivate team leads and associates to deliver consistent quality and productivity.
- Collaborate with US-based clients and internal stakeholders to identify gaps, optimize workflows, and implement corrective actions.
- Monitor operational metrics and generate performance and quality reports for leadership review.
- Ensure compliance with HIPAA and client-specific process requirements.
- Support transition of new processes and establish SOPs for seamless execution.
Qualifications
- Bachelor's degree required; MBA or equivalent preferred.
- 3+ years of experience in US healthcare operations (medical billing, RCM, intake, or QA preferred).
- Proven leadership experience in managing large teams and multiple client accounts.
- Excellent communication, analytical, and decision-making skills.
- Strong understanding of US healthcare processes, payer systems, and compliance standards.
Job Types: Full-time, Permanent
Pay: ₹35, ₹50,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
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