Customer Service Associate

2 weeks ago

Pune, Maharashtra, India Fps Innovation Labs Full time US$ 40,000 - US$ 60,000 per year

Role & responsibilities

  • Professionally handle incoming customers' inquiries (via phone, chat & email).
  • Performs 50% voice and 50% non voice tasks.
  • Thoroughly and efficiently gather required customer information
  • Research remittance information and updated status of the transaction.
  • Review documents shared by customers to match with Internal information.
  • Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
  • Meet and exceed company and individual performance metrics.
  • Be a reliable and agile resource for customer service.

Soft Skills

  • Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction.
  • Excellent multi tasking ability and research skills.
  • Good customer service orientation.
  • Ability to set expectations, deliver and mediate information in a positive way.
  • Good attention to details and meticulous attitude.
  • Good time management skills.
  • Critical thinking and decision-processing skills.
  • Ability to work in a routinary environment, strong self-discipline, work ethic and resilience.
  • Must be willing to work onsite ( 2nd Floor Survey No. 210, Panchshil Avenue, Plot No. 71, Kalyani Nagar - Wadgaon Sheri Rd, Marigold complex, Yerawada, Pune, Maharashtra
  • Must be willing to work in a shifting schedule including weekends and holidays.

Technical Skills

  • Typing speed of at least 35 WPM.
  • Effective business writing skills.
  • Experience in using multiple web tools is a must.
  • Good internet and computer navigation skills.

Experience, Education, Age

  • Must have 1 year customer experience in BPO.
  • Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus.
  • Multi channel and omni channel experience is also an advantage (voice and non voice experience).
  • Completed Senior High School or its equivalent (2nd year college).
  • College degree preferred but not required.
  • Legal age of employment; at least 18 years old.

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