Training Manager

2 weeks ago

Kolkata, West Bengal, India Weekday AI Full time ₹ 4,50,000 - ₹ 9,00,000 per year

This role is for one of the Weekday's clients

Salary range: Rs Rs ie INR 15-30 LPA)

Min Experience: 10 years

Location: Kolkata

JobType: full-time

Job Purpose:

Responsible for driving new agent performance during the first month, ensuring batch certification, and managing the training calendar in alignment with business goals.

Requirements

Key Responsibilities:

  • Prepare sales trainers to deliver high-impact training by onboarding them to sales processes, scripts, and product knowledge.
  • Monitor live training sessions to provide feedback and improve training quality and effectiveness.
  • Develop individualized coaching plans and conduct refresher programs for underperforming agents.
  • Design and structure training initiatives to support key financial and sales targets.
  • Conduct training exercises and knowledge sessions for both new joiners and existing sales teams.
  • Maintain and regularly update training knowledge articles; monitor adoption and usage across teams.
  • Create training tools, scripts, and rebuttals based on feedback and training needs identified by the Quality team.
  • Support and lead a team of trainers, driving capability development and ensuring alignment with overall training strategy.

Educational Qualifications:
Bachelor's degree in any discipline (BA / BCom / BSc / BBA / BCA / BE / BTech or equivalent).

Experience:
10–18 years of experience in training and development, preferably within sales or banking domains.

Key Skills:

  • Sales Training
  • Coaching & Feedback
  • Performance Improvement
  • Quality Assurance
  • Cross-sell & Banking Sales
  • Training Need Identification (TNI)
  • Team Management
  • Communication & Facilitation

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