Export Merchandiser

Export Merchandiser – Indian Handicrafts

About Us

SwadesiExports is a practical export training and operations platform, empowering individuals and businesses to tap into the global market for Indian handicrafts — including home décor, textiles, brassware, pottery, leather goods, wooden crafts, and other GI-tagged treasures. We bridge the gap between artisans, manufacturers, and international buyers through quality-driven merchandising and efficient export operations.

Why This Role Exists

Our buyers expect consistent quality, timely delivery, and professional communication. We need an experienced Export Merchandiser who can independently manage the entire merchandising process — from sourcing and sampling to production follow-up, quality control, packaging, and shipment — while ensuring buyer satisfaction and repeat orders.

Key Responsibilities1. Merchandising & Buyer Coordination

• Act as the primary point of contact between buyers and production teams.
• Understand buyer requirements, specifications, and quality standards for handicraft products.
• Prepare and share product catalogues, price quotations, and lead time estimates.
• Coordinate with buyers for sample development, approval, and modifications.
• Maintain detailed communication records to ensure clarity and avoid disputes.

2. Sourcing & Vendor Management

• Identify and develop reliable artisan clusters, manufacturers, and suppliers across India.
• Negotiate costs, timelines, and production terms with vendors.
• Monitor production progress and resolve issues proactively to meet deadlines.
• Maintain long-term relationships with suppliers to ensure consistency in quality and supply.

3. Production Follow-up & Quality Control

• Develop and monitor production timelines for each order.
• Conduct pre-production and mid-production inspections to ensure adherence to buyer requirements.
• Implement strict quality control protocols for handmade and GI-tagged products.
• Approve final goods before dispatch.

4. Packaging, Labelling & Compliance

• Ensure packaging meets buyer's branding, safety, and durability standards.
• Coordinate labelling as per destination country's regulations (CE, UKCA, ISPM-15, etc.).
• Verify product and packaging compliance with export regulations.

5. Logistics & Documentation

• Coordinate with freight forwarders, CHAs, and shipping lines for timely dispatch.
• Prepare and verify export documents including:
• Proforma Invoice, Commercial Invoice, Packing List
• Bill of Lading / Airway Bill
• Certificate of Origin
• Fumigation/Phytosanitary Certificates
• Insurance and Inspection Certificates
• Monitor shipment status and provide buyers with regular updates.

6. Post-Shipment & Buyer Retention

• Ensure timely payment follow-ups and reconciliation.
• Gather buyer feedback and resolve any post-shipment issues.
• Suggest product improvements and new designs based on buyer trends.
• Build repeat business through consistent service and relationship management.

Required Skills & Experience

(Mandatory — do not apply without these)

• Minimum 5 years of hands-on experience in export merchandising for handicrafts or similar products.
• Proven ability to independently handle the entire order cycle — from enquiry to shipment.
• Deep knowledge of:
• Indian handicraft clusters and product categories
• Buyer specification handling and product costing
• Export documentation & compliance (IEC, RCMC, GST LUT, etc.)
• Shipping & logistics (LCL, FCL, air, sea)
• International packaging and labelling standards
• Strong vendor negotiation, time management, and problem-solving skills.
• Excellent communication skills in English & Hindi.
• Proficiency in MS Office, Google Workspace, and online B2B platforms.

Work Timings & Mode

• Full-time, Remote (India-based) with occasional travel for sourcing and QC.
• Flexible hours during the day for vendor and buyer coordination.
• Must be available during buyer's business hours across different time zones.

Expected Outcomes

• Zero defects in final shipments.
• On-time deliveries for 100% of orders.
• High buyer satisfaction and repeat orders.
• Strong artisan/vendor network with competitive pricing.

Who Should Apply

Apply if you:

• Have real, hands-on experience in export merchandising for Indian handicrafts.
• Can work independently and deliver results without constant supervision.
• Are detail-oriented, proactive, and passionate about preserving Indian craftsmanship.

Do NOT apply if you:

• Have never managed an actual export order from start to finish.
• Only have theoretical knowledge.
• Cannot commit to fast-paced buyer timelines.

To Apply:

Send your resume to with the subject line:

"Export Merchandiser Application – SwadesiExports"

Include a brief summary of your past export orders, product categories handled, and key achievements.

Job Type: Full-time

Pay: ₹20, ₹50,000.00 per month

Benefits:

• Work from home

Application Question(s):

• Have you successfully converted such online buyer enquiries into real export orders in the past?
• Do you know multiple proven, step-by-step methods to generate bulk export enquiries online without cold calling or running paid ads?
• Have you personally found and connected with genuine international buyers for export orders using platforms like Alibaba, Global Sources, LinkedIn, and other B2B marketplaces?

Work Location: Remote