Quality Coordinator

2 days ago


Mohali, Punjab, India Zouma Full time ₹ 3,74,400 - ₹ 4,48,000 per year

Location: Mohali

Company: Zouma Consultancy Company

Employment Type: Full-time

About the Role

We are seeking an experienced Quality Coordinator with strong expertise in call audits, SAT score analysis, and performance evaluations. The ideal candidate will have hands-on experience in voice and non-voice audits, exceptional confidence, and proven ability to interact with international clients.

Key Responsibilities

  • Conduct average time on call audits and evaluate Customer Satisfaction (SAT) scores to ensure high-quality service standards.
  • Perform voice and non-voice audits to assess process compliance and identify improvement areas.
  • Provide constructive feedback and work closely with teams to enhance performance.
  • Manage training sessions to address quality gaps and ensure operational excellence.
  • Handle ticket management systems, ensuring timely resolution and tracking.
  • Collaborate with stakeholders and communicate insights effectively to improve service delivery.
  • Engage directly with foreign clients to address quality-related discussions and ensure client satisfaction.

Required Skills & Qualifications

  • 4–5 years of experience in quality auditing (voice and non-voice).
  • Strong knowledge of call audits, SAT scores, and average handling time metrics.
  • Proven training experience with excellent presentation and coaching skills.
  • Exceptional confidence and professionalism when interacting with clients and internal teams.
  • Experience working with foreign clients and handling escalations.
  • Familiarity with ticket management tools and reporting systems.
  • Excellent communication and analytical skills.

Why Join Us

  • Opportunity to work with a diverse, international client base.
  • Be a part of a collaborative and growth-focused work culture.
  • Competitive salary and career development opportunities.

To Apply:

Send your resume to []

Job Types: Full-time, Permanent

Pay: ₹28, ₹37,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Expected Start Date: 06/10/2025



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