Associate Process Manager

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

Senior Analyst Roles & responsibilities:

• Provide KYC/Client Due Diligence (CDD) Subject Matter Expertise and guidance to the team, in view of establishing the highest levels of quality.
• Seek to perform an independent quality check of client profile updates during Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth, KYC, Tax, US Indicia, Sanctions, PEP, Sustainability Risk, Reputational Risk and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies
• Be the single point of contact / case manager for Team, on Periodic Review cases
• Be the Subject Matter-Expert (SME) in Focused Review processes, to assist with the implementation and delivery of continuous process/technology improvements
• Uphold the highest standards of control, always keeping data integrity and process controls in mind while carrying out day-to-day work
• Stay up-to-date with the latest regulatory, policy and procedural requirements, and take ownership of relevant procedural updates
• Report higher risk matters or regulatory questions to the Financial Crime Compliance team
• Engage business partners in Back Office, Compliance and Operations regularly, to enable effective collaboration in day-to-day work
• Provide support for any regulatory & audit related reviews, and training/walkthrough of client onboarding process, as required
• Assist with the continuous operational improvements, in view of the changing operating and regulatory environment, and participate in projects in view of Client's strategic objectives and vision

Functional & Technical Skills:

• Bachelor's Degree in B. Com /BBM or Master's Degree in M. Com/MBA/PGDM
• 2 to 6 years' experience in AML Compliance & KYC within the financial services industry with experience in conducting due diligence.
• Sound business acumen - a practical and positive approach to meeting CDD/KYC requirements in a client facing environment. Knowledge of or experience in a professional services firm would be beneficial.
• Ability to independently research, analyze, and recommend solutions to close open items and discrepancies with client
• Outstanding analytical and investigative skills combined with the ability to navigate through ambiguity in a fast-paced, multifaceted environment
• Strong knowledge of client structures typically used within the financial services industry.
• Knowledge of and a drive to stay up-to-date with industry developments in KYC/CDD.
• Strong verbal and written communicator with the ability to work as part of the client facing team and a track record for building positive relationships with colleagues.
• Proven analytical and problem solving mindset with an ability to develop innovative solutions, including the use of technology.
• Being able to influence change in processes and be proactive in finding solutions where requirements are unclear.
• Ability to think digitally about solutions to complex problems and use technology to drive efficiencies.
• Good experience in MS-Office applications like Excel, Word, Power point, Outlook etc.

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech.

Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

To know more about us, visit  

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law

At eClerx, we value diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals, regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, or any other characteristic protected by law. We believe that diverse perspectives strengthen our team and enhance our ability to serve our clients effectively.