General Manager

The General Manager is the strategic and operational leader responsible for overseeing all aspects of Ramada by Wyndham Khajuraho. This includes maximizing financial performance, ensuring exceptional guest satisfaction, maintaining high quality and brand standards, and fostering a positive, productive, and results-driven work environment. The GM will serve as the face of the hotel in the community and uphold the hotels reputation as a premier destination in the Khajuraho region, particularly for leisure, destination weddings, and corporate events.

Key Responsibilities

1. Financial and Revenue Management:

• Develop, implement, and monitor the annual operating budget, sales and marketing plan, and capital expenditures budget to achieve financial targets.
• Maximize revenue and occupancy through proactive yield management, effective pricing strategies, and collaboration with the Revenue Management and Sales teams.
• Analyze financial reports, guest satisfaction data, and market trends to identify opportunities for revenue growth, cost control, and operational improvements.
• Ensure strict adherence to all internal financial controls and accounting procedures.

2. Hotel Operations and Quality Standards:

• Direct and supervise all hotel departments (Front Office, Food & Beverage, Housekeeping, Sales, Maintenance, Security, Spa, etc.) to ensure smooth, efficient, and high-quality service delivery.
• Conduct daily and weekly inspections of all areas of the property (guest rooms, public spaces, F&B outlets, gardens, pool, etc.) to ensure Ramada and brand quality standards are consistently met or exceeded.
• Oversee the implementation of effective preventive maintenance programs to protect the physical assets of the hotel.
• Ensure the hotel is in full compliance with all local, state, and federal laws, ordinances, regulations, and health/safety/security requirements.

3. Guest Experience and Relations:

• Create an operating environment that assures consistent guest satisfaction and memorable experiences, particularly leveraging the hotel's proximity to the Khajuraho temples and its amenities like the spa and large gardens.
• Personally greet and interact with guests to foster a personalized environment and ensure high-touch customer care.
• Handle all escalated guest complaints and issues personally and promptly, ensuring resolution and follow-up to maintain brand reputation.
• Monitor and drive improvement in guest satisfaction metrics (e.g., online reviews, Medallia scores, comment cards).

4. Team Leadership and Human Resources:

• Lead, mentor, and motivate the entire hotel team, including all department heads, to achieve excellence in performance and service.
• Oversee all human resource functions including recruiting, interviewing, hiring, training, performance appraisals, and disciplinary actions in line with company policies and labor laws.
• Cultivate a positive and collaborative work culture that values teamwork, continuous improvement, and employee development.
• Establish and maintain effective open-door communication across all departmental lines.

5. Sales, Marketing, and Community Engagement:

• Oversee the execution of the sales and marketing plan, including strategies for attracting domestic and international leisure travelers, corporate clients, and destination weddings.
• Actively participate in key sales and business development efforts, including making sales calls, attending trade shows, and fostering relationships with travel agents and tour operators.
• Maintain a high level of involvement in the local community and public affairs to enhance the hotel's presence and reputation in the Khajuraho and Madhya Pradesh region.

Qualifications

• Education: Bachelors degree in Hospitality Management, Business Administration, or a related field is preferred.
• Experience: Minimum of 5-7 years of progressive experience in hotel management, with at least 3 years as a General Manager or Hotel Manager in a 4-star or 5-star property, preferably within a branded hotel environment. Experience in a destination city or managing MICE/Wedding business is a strong advantage.

• Skills:

• Strong business acumen with proven ability in financial analysis, budgeting, and revenue generation.

• Exceptional leadership, communication, and interpersonal skills.
• Fluency in English (written and verbal) is required; proficiency in Hindi or other regional languages is highly desirable.
• Proficiency in Property Management Systems (PMS) like Opera or similar systems, and standard business software (MS Office).
• Demonstrated ability to manage diverse teams and multiple departments simultaneously.

Personal Attributes

• A highly motivated, energetic, and detail-oriented individual.
• A visible, proactive, and hands-on leader who is passionate about hospitality and guest service.
• Ability to work flexible and extended hours, including nights, weekends, and holidays.
• Unwavering commitment to integrity, professional ethics, and brand standards.